[Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section‚ provide an overview of the purpose of the document‚ that it was required
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Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer friendly. These are customer service problems crying out for a solution. But if you really want to address your service issues‚ forget a quick-fix approach. Your small business and your customers will be better off if you look at service from a holistic point of view‚ one that includes all your employees‚ your internal processes and your
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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components of the balanced scorecard. b) What were the key measures that were most useful and why were such measures useful? o Customer service lead time (customer perspective) o Customer service productivity (Learning & Growth perspective) Technical customers require efficient and excellent service delivery. Increasing technical support and improving customer satisfaction are very important for Sentra to maintain their growth of business and achieve their financial goals. Therefore the Company
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SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES Activity 4 19/05/2015 04:44PM 1 What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers. From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention
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| |Manage Quality Customer Service | |This unit describes the performance outcomes‚ skills and knowledge required to develop strategies to manage organisational systems that ensure | |products and services are delivered and maintained to standards agreed by the organisation. Many managers are involved in ensuring that | |products and services are delivered and maintained
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superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors‚ or being on the defensive with customer. 2. What situations and practices might provide easy traps for inferior customer service
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Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document‚ on behalf of an organization for which you do or might work‚ a detailed process whereby it will possible to investigate‚ identify‚ assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area
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is achieved through careful planning and execution. Customers regardless of who they may be deserve the best quality product your department can supply. As part of the planning process‚ it’s important to ensure you have a good understanding of the quality level your customers require and expect from the product you are providing. “Quality is the characteristics of a product‚ system‚ service or process that meet the requirements of customers and interested parties”. Herein lies the key‚ in
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Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However‚ the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s
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