1. Explain briefly the characteristics of communication. It is unavoidable – It is impossible not to communicate‚ since we communicate unintentionally all the time‚ even without the use of words. Our body language‚ the way we dress‚ the importance we give to arriving on time‚ our behavior and the physical environment in which we work‚ all convey certain messages to others. It is a two-way exchange of information – Communication is sharing of information between two or more persons‚ with continuous
Premium Communication Nonverbal communication Message
those concepts in reality. To gather a more hands-on experience‚ we conducted process analysis on the process followed by Citibank‚ N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch‚ though the same process is followed by Dhanmondi
Premium Barack Obama Health disparities African American
affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit
Premium Customer service Customer Public sector
through and manage to take a positive attitude even if the memory brings us negative feelings. In this essay I will cover specific topics about the memory which is “the retention of information or experience over time as the result of three key processes: encoding‚ storage‚ and retrieval”‚ according to Laura A. King in Experience Psychology. Throughout the essay I will discuss the basic memory process‚ also I will talk about the different stages of memory as well as the
Premium Memory processes Memory
General Psychology: Chapter 7 1. 2. The study of memory primarily involves examining the processes of 3. A) 4. extinction‚ generalization‚ and discrimination. B) reinforcement‚ primacy‚ and recency. C) classical conditioning and operant conditioning. D) encoding‚ storage‚ and retrieval. 5. 6. Encoding is the memory process primarily concerned with 7. A) 8. getting information into memory. B) retaining information over time. C) taking information out of storage. D) registering
Premium Memory processes Memory
Chapter 8 - Group Process THIS CHAPTER WILL DISCUSS: 1. What group discussion "functions" are. 2. How interactional researchers study group process. 3. Whether group process relates to group output. 4. Whether group discussion consists of a series of sequential states. INTRODUCTION In Chapter 1 we examined the concept of "perspectives." As we explained‚ scientists approach an object they wish to study with a particular viewpoint‚ or perspective. Each perspective suggests distinct questions
Premium Group development Function
1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
Premium Hotel Hospitality industry Quality of service
BUSINESS PROCESSES Business Processes is defined as “a set of logically related tasks or activities performed to achieve a defined business outcome.” For our purposes‚ these outcomes can be physical‚ informational‚ or even monetary in nature. Physical outcomes might include the manufacture and delivery of goods to a customer; an informational outcome might be registering for college courses; and‚ finally‚ a monetary outcome might include payment to a supply chain partner for services rendered
Premium Money Process management Business process
Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
Premium Customer service
NCFE Level 3 Customer Service Excellence UNIT 1 Task 1 Why Is Service Excellence Important To Your Organisation? Netjets is a worldwide network of shared aircraft. This is defined as fractional ownership. Customers make a large investment in a share of a private jet. In relation to the size of their share‚ they receive a number of hours flying per year‚ and they own that asset‚ the value of which can go up or down. The customer is also liable for management fees and an occupied hourly flying
Premium Customer service Customer Service