MAN 361: ORGANIZATION THEORY Assoc. Prof. Dr. Zahide Karakitapoğlu Aygün Fall 2013 ___________________________________________________________________________________ Section 01 Section 02 Mon: 15.40-16.40 V-02 Tue: 10.30-11.30 V-02 Thurs: 13.40-14.40 V-02 Fri: 8.30-9.30 V-02 If I decide to meet on Mon at 16.40 (Sec 01) or on Fri at 8.30 (Sec 02)‚ I will let you know in advance. Office: Man 314 Office Hours: Phone: 290 20 39 Fri: 10.30-12.00 e-mail: zkaygun@bilkent
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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SYLLABUS TCOMM 2000: BUSINESS COMMUNICATION Fall 2009 — TCOMM 2000: MW: 3:30-4:45 Instructor: Melissa Weaver Office Phone: 678-915-3979 Email: mweaver2@spsu.edu Office Hours: Monday: 2:00-3:15pm & 5:00-6:00pm Tuesday: 12:00-1:30pm Wednesday: 2:00-3:15pm Course Description Introduction to the communication skills needed in the business world‚ learned through exposure to mock business situations. The job search is covered‚ and emphasis
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EDP 371 – Introduction to Statistics Fall 2013 -Unique Number: 10330 TTh: 9:30–11 UTC 4.110 Fall 2013 -Unique Number: 10340 TTh: 11-12:30 UTC 3.110 Fall 2013 -Unique Number: 10440 TTh: 2:00-3:30 SZB 435 Fall 2013 -Unique Number: 10455 Web Course Instructor Name: Dr. Martin Tombari Office: SZB 244 Office Hours: T-Th 12:30 – 1:45 Email: mtombari@austin.utexas.edu Teaching Assistants Name: Ling Chen Mishan Jensen Gleb Furman Office: LTC common area LTC common area
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background As an individual assignment‚ we have been given the topic: “Operation Management is the ‘heart’ of any business and we are all operations manager. How can managers actually understand how logistics network design and operations influence customer satisfaction?”This assignment’s rationale has been towards aiming a dialectical approach to the understanding of operations and logistics management in today’s business settings. Thus‚ I have tried to extensively cover in my report all the relevant
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Note: Course content may be changed‚ term to term‚ without notice. The information below is provided as a guide for course selection and is not binding in any form‚ and should not be used to purchase course materials. COURSE SYLLABUS ECNC 213 PRINCIPLES OF ECONOMICS I (MICRO) COURSE DESCRIPTION An introduction to the theory and history of free exchange and economic inquiry. Free market thought will be scrutinized from the perspective of the Christian understanding of human behavior
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Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable):
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Republic of the Philippines MINDANAO STATE UNIVERSITY GRADUATE PROGRAM General Santos City SYLLABUS in EDUCATION EDUCATIONAL PSYCHOLOGY COURSE DESCRIPTION: Educational Psychology is applied psychology used in both the disciplines of psychology and education. It revolves around the teaching – learning process‚ providing the teacher with the broad knowledge and understanding of varied tools and techniques‚ and necessary skills in dealing with the needs of learners. COURSE OBJECTIVES: At
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Chem 103L Syllabus General Chemistry Laboratory I Prerequisite: Credit for Chem 101 or Chem 103 taken at Fisher‚ or transfer credit for the first semester of general chemistry lecture‚ or concurrent registration in Chem 103. Course description: Chem 103L complements the first semester of general chemistry. Students will conduct laboratory experiments in order to observe phenomena discussed in lecture and to gain practice in lab procedures. Much emphasis is placed on the ability to
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Syllabus 8/27/13 – 9/30/13 College of Natural Sciences HCS/455 Version 3 Health Care Policy: The Past and the Future Copyright © 2010‚ 2009‚ 2008‚ 2004‚ 2002‚ 2000 by University of Phoenix. All rights reserved. Course Description This course will introduce the student to the intricate processes that public policymakers use to influence the health status of a society. The role of economic theory‚ interest groups‚ and the various levels of government involved in policymaking
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