and Technology MARKETING -- June 2013 A. COURSE DESCRIPTION This course focuses on the concepts‚ methods‚ policies‚ and institutions involved in the flow of goods and services from the producer to the consumer. Major topics will include: market segmentation‚ pricing‚ consumer behavior‚ branding and global marketing services. B. TEXTBOOK Peter‚ J. Paul and James Donnelly‚ Jr. 2005. Marketing Management: Knowledge and Skills. Seventh Edition. New York‚ New York: McGraw-Hill‚ Irwin.
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Course Syllabus BSA/310 Version 7 1 Course Syllabus College of Information Systems & Technology BSA/310 Version 7 Business Systems Course Description This course reviews common business systems and their interrelationships. Business systems covered include finance‚ accounting‚ sales‚ marketing‚ human resources‚ legal‚ and operations. Emphasis is placed upon the inputs and outputs of information systems‚ the potential for integration of the systems‚ and information systems security. Policies
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Analysing how different communication techniques are used in customer service I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running
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that improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service‚ . The impact of excellent customer service on how your team works and the positive benefits to the hotel‚ team and customers on delivering customer service‚ . How delivering excellent service can support up-selling and add on-selling‚ . How we are to monitor service delivery. Research Customer service. What does it
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Carroll School of Management Boston College INVESTMENTS MF 801.01 Spring 2014 Professor Dmitriy Muravyev Office: Fulton 346 Phone: 617-552-0883 Email: muravyev@bc.edu Lectures: Thursday‚ 7pm‚ Fulton 150 Course Description The course is a rigorous‚ quantitative introduction to portfolio choice and financial asset valuation. The main topics of the course are arbitrage‚ portfolio selection‚ equilibrium asset pricing (CAPM)‚ fixed income securities‚ and derivative
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UNIVERSITY OF PENNSYLVANIA The Wharton School Finance 100 Fall 2012 A. Craig MacKinlay 3255 SH-DH CORPORATE FINANCE Course Web Page: http://finance.wharton.upenn.edu/~acmack Course Description: The purpose of this course is to introduce techniques of financial analysis‚ with emphasis on topics in the area of corporate finance. The concepts developed in Finance 100 form the foundation for all elective finance courses. The main topics covered include (1) the time value of money and the net
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COURSE SCHEDULE LIFC 602 Textbooks: Clinton et al.‚ The Quick Reference Guide to Marriage and Family Counseling (2009). Gottman & Silver‚ The Seven Principles for Making a Marriage Work (1999). Parrott & Parrott‚ The Complete Guide to Marriage Mentoring (2005). MODULE/ WEEK READING & STUDY ASSIGNMENTS POINTS 1 Clinton et al.: pp. 1–42 Gottman & Silver: pp. 1–60 Parrott & Parrott: pp. 1–42 2 presentations Presentation Lecture Notes Course Requirements Checklist Class Introductions DB Forum
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This course is concerned with how Cost accounting information is used internally within a firm. The focus of this course is on understanding how such information is used in (a) planning and evaluation‚ (b) decision support‚ and (c) cost management and control. We will begin each topic by reviewing the basic accounting procedures‚ and proceed by analyzing how such procedures can be usefully employed by management. Much more emphasis will be placed on the use of information than on its preparation
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Course Materials: Case Studies in Finance: Managing for Corporate Value Creation‚ 7/e Robert F. Bruner‚ Kenneth M. Eades‚ Michael J. Schill‚ Darden School of Business‚ University of Virginia ISBN: 007786171x Copyright year: 2014 Course Overview: This course stresses the application of finance theory and methods to real business situations. Students will study problems of financial planning‚ capital structure‚ cost of capital‚ capital investment decisions‚ and corporate acquisitions
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Texts Popular Music in America: The Beat Goes On‚ 4th ed. by Michael Campbell Schirmer‚ CENGAGE Learning. This book is available in hard copy from the boostore or as an ebook (6 months) from the publisher at its website: www.cengage.com/music/campbell. Whichever you purchase you must get the Digital Music Downloads Printed Access Card which gives you access to all the songs covered in the book.. The card‚ if ordered alone from the publisher‚ is: ISBN10:1-285-05737-6 or ISBN-13:
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