An Analysis on Customer Care Strategy of the General Electric Company Table of content 1.0 Company Introduction --------------------------------------------------------------------------2 2.0 An Outlook of the General Electric Company’s Customer Care Strategy ----------2 3.0 Development of GE’s Customers Care Strategy ------------------------------------------3 4.0 GE’s standards in details ------------------------------------------------------------------------6 5.0 Ways
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Project Report submitted as a partial requirement for the award of Master of Business Administration (M.B.A) Degree to CUSTOMER PERCEPTION TOWARDS AFTER SALES SERVICE OF SAMSUNG With special Reference to Kanpur Directorate of Distance Education Madurai Kamaraj University‚ Madurai Under the Guidance of Scholar Prof. M.A. Naqvi Mukesh Mathur Director‚ College of Management Studies‚ (Enroll.No.12345789 ) Kanpur-208001
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Vision 2020 Samsung Electronics’ vision for the new decade is to "Inspire the World‚ Create the Future." We are committed to inspiring communities around the world by developing new technologies‚ innovative products and creative solutions. We are also committed to creating a brighter future by developing new value for our core networks: industry‚ partners and employees. Through these efforts‚ we hope to contribute to a better world and a richer experience for all. As part of our new vision
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I. Situation Analysis A. Company Philosophy Samsung Electronics has to be the cutting-edge product leader in consumer electronics producing new sleek‚ bold‚ and beautiful products which they called as “lifestyle works of art” intended for the high-end users. Each product has to pass the “WOW” test. If it did not get the “WOW” reaction during market testing‚ it is scrapped or sent back to the design studio. B. Current Strategy The company is focused on the development and production of
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4 P’s of Samsung smartphone: What made it possible for Samsung to beat Apple in smartphone sales? Almost three years before‚ during a press conference a question has been asked to Aamir Khan “If you are a number one actor in Bollywood‚ then why don’t you endorse number one brand in mobiles” Aamir replied “Samsung is not a number one brand at this stage but it will become soon”. Everyone laughed to the answer and probably they were right. Who would have been thought that in the crowd of many superior
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Kashun Davis TMAN 680 Fall 2012 Balanced Scorecard: Samsung Samsung is the technology-based organization that will be the subject for my Balanced Scorecard. Founded in 1938 in Seoul‚ South Korea‚ Samsung Electronics Co. Ltd. engages in the manufacture‚ distribution‚ and sale of finished electronic products and device solutions worldwide. They offer consumer products‚ including mobile phones‚ tablets‚ televisions‚ Blu-rays‚ DVD players‚ home theaters‚ multimedia players; home appliances‚ such as
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Another key factor in understanding problems faced by Samsung in dealing with the new generation of “digital natives” is to understand not only broad national traits mentioned before‚ but specifically the work ethics prevalent in Korean businesses. The case mentions that South Korea has the longest working week hours among all OECD countries. But this information appears dry until you realize specific reasons why those hours are so long. Some of the examples are: Our recommendation in hiring an
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the RFID tags on the clothes. The customer can select the apparel in which they are interested; the screen will show all the available sizes for that product and also the similar kind of clothes too in all the branches of that retail store. If it’s available all they have to do is click on the size of the same apparel or a similar one and the
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Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
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MANAGEMENT UNIV. MERCU BUANA STUDY CASE MARKETING MANAGEMENT Samsung Electronics Company : Question for Study Case discussion: 1. What are the ingredients of SEC’s corporate turnaround strategy? What are the implications for marketing mix policies? 2. How strong is the Samsung brand? Can Samsung pass Sony and become a top ten global brand? 3. As Chief Marketing Officer‚ what are Kim’s role and responsibilities? 4. What does Samsung (and Kim) have to do to become one of the top ten brands in the
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