CUSTOMERS SATISFACTION LEVEL IN COMPACT CAR SEGMENT WITH SPECIAL REFERENCE TO MARUTI Project of Marketing Research By: Faizan Ahmad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN‚ GHAZIABAD – 201 009 SEPTEMBER 2008 TABLE OF CONTENTS CHAPTER NO. CHAPTER PAGE NUMBER 1. LITERATURE REVIEW 6 2. OBJECTIVES 8 3. RESEARCH METHODOLOGY 9 4. RESEARCH DESIGN 10 5. SAMPLE DESIGN 11 6. DATA COLLECTION 12 7. DATA ANALYSIS 13 8. CONCLUSION & FINDINGS 20 9. ANNEXURE 21 CHAPTER 1
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After gone through the case of “designing a hybrid global sourcing strategy” I felt that the hybrid organization and hybrid sourcing is doable and it should look like what I write at the following contents. Since the task force decided to help Triton transforms into a hybrid organization as well as its purchasing system‚ they must define what hybrid organization is and what hybrid structure specialize in; advantages of using hybrid structure; how does hybrid organization operates in sourcing efficiency
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Electric cars vs the gas oh line cars In the next ten years what the average American drives will be very different than today. Electric cars may phase out gasoline (Gasoline is also known as petrol) in the next couple of decade. Electric cars produce no tailpipe emissions and are much cheaper to fill up than the more common gasoline vehicles. Switching to electric cars will have more benefits than drawbacks in comparison to other fuels such as petrol and diesel. In order to switch to electric
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Research how humans interact with micro-organisms and use this information to write a discussion for your report. Basic structure and function Explain the parts and how they work for fungi and bacteria Most fungal species are multicellular. Most fungi do not have flagella in any phase of their life cycle. They move toward food by growing toward it. The main body of most fungi is made up of fine‚ branching‚ and usually colourless threads called hyphae. Each fungus will have vast numbers
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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automobile market. Its success revolved around the first ever car made in India- The Ambassador. Modelled on the Morris Oxford series III‚ it is a hardy vehicle suited to Indian roads and conditions. The Ambassador is to India what the Chevrolet is to the United States. In many ways‚ the clatter and bang of the Ambassador‚ is the heartbeat of India. For years‚ one could buy any car in India‚ as long as it was an Ambassador. It is the only car which has been driven over the Indian roads for more than
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from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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Chapter 6 After reading this chapter‚ you should be able to: LO6-1 Use elasticity to describe the responsiveness of quantities to changes in price and distinguish five elasticity terms. LO6-2 Explain the importance of substitution in determining elasticity of supply and demand. LO6-3 Relate price elasticity of demand to total revenue. LO6-4 Define and calculate income elasticity and cross-price elasticity of demand. LO6-5 Explain how the concept of elasticity makes supply and demand analysis more
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Executive Summary Yuantong Car Group is the biggest car marketing group in Zhejiang. This project’s aim is to open a fast car care store of Yuantong Car Group in the western part of Hangzhou in order to offer best service and hospitality to drivers. Our market survey shows that there is an increasing number of private cars in Hanghzou. And a fast car care store will be very promising. Yuantong Fast Car Care Store will be located on Fengtan Road where there are some big residential areas，people
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