establishing strategic relationships with companies that have similar demographics such as athletic clubs and local colleges. Establishing a mutually beneficial relationship will allow both organizations to develop visibility for each other. The other form of advertising will be using "grassroots" methods where customers will be given coupons for their friends to try Wide Awake Cafe for the first time. The coupon will be an economic incentive for the newcomer to try Wide Awake Cafe. The coupon also
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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Management Introduction to Human Resource Management HRM08901 Assignment Submission (Part2) Integrative Case Study – Café Co Lecturer: Fiona Duncan Local Tutor: Pamela Poon Student Name: Yiu Chun Hei‚ Jonas Matriculation No.: 40075274 Year and Class: BAHSM- 1B Entry: Diploma Date of Submission: 7 March 2011 Table of Contents Page No. 1. Introduction of two-day training course 3 2. Overall aims and Specific learning objective 4 3. Improvement after this training course
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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also to find out their level of satisfaction. It was essentially necessary to determine the main factor that gave them the job satisfaction or dissatisfaction. In other words‚ it was determined how job factors such as pay‚ working conditions‚ relationship with boss‚ personnel policies and the work itself affected the job satisfaction of the
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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In this essay‚ the target restaurant will be The Harbour Grand Café of the Harbour Grand Hong Kong. When it comes to the marketing channel‚ promotion will be first thinking of. Since promotion is a good market program‚ it strengthens good communication with customers. They can gain the updated information about the company from the promotion items. First‚ the online promotion items will be analyzed. To respond to the increasing demand for hotel e-business‚ many hotels have created websites to
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is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Contents Page Introduction..................................................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service
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