Unit 4: Customer Service Name: Tinaya Bromfield Term: Spring 2017 AC 3.1. Assess sources of information on customer requirements and satisfaction levels Stated by the (businessdictionary.com) customer service are specific attributes and determinations of a decent or administration as controlled by a client. While customer satisfaction is Consumer loyalty is a conceptual idea and includes such components as the nature of the item‚ the nature of the administration gave the environment of the area
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Unit 4: Comparison of the Main job Roles In two organisations First Business : Goldthorn Dentist | Second Business : Tesco | The first business that I have chosen is Goldthorn Dental Practice. This business is set out as a flat structure organisational structure. This means that the business only has two levels to it. At the bottom of the structure there are all the Dental assistants‚ receptionists and cleaners. The high level of the structure is the dentists‚ because they are the most important
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Unit 4 – Cognition‚ Memory and Language Memory is the ability to encode‚ store and recall information. Encoding allows the perceived item of interest to be converted and stored within the brain‚ and then recalled later from short-term or long-term memory. There are three main ways in which information can be encoded: 1. Visual (picture) 2. Acoustic (sound) 3. Semantic (meaning) An example of encoding is memorizing notecards. Storage is the process of retaining information in the brain‚
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Oil to the machine Unit 4 Oil to the machine Unit 4 By: Sager Anroedh International Business Studies By: Sager Anroedh International Business Studies Unit 4: Oil To The Machine Assignment 1/Task 1/ P1 There are many ways to communicate‚ therefor I made a clean table to discuss the differences ways to communicate. But every way to communicate has his own advantages and disadvantages those will be discussed as well. For this assignment I used ‘Scotch & Soda’ as business to give
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Abstract The author of this paper explains the evolution of the family unit through a historical examination which reveals that families have constantly been under pressure to shift with changes in the economy‚ our values‚ and even politics. The author explains why she agrees with experts that weakening of the family is one of the causes for some of the problems that plague our society today. She identifies some important and significant changes within the family structure since the
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P3 - Explain relevant sections of key legislation and associated guidelines with regard to the administration of medicines This booklet will be explaining how Acts and regulations are applied to prescribing‚ dispensing‚ administering‚ storage and disposal of medication in care homes. Medicines Act 1968 + amendments The Act controls supply of the medications. This act states that medicines supplied or sold at a pharmacy under the management of a qualified pharmacist. Then again‚ a few medications
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E1/D1: The Health and Safety at Work Act 1974- This Act is set out to look after children and others at work. Their aims are: •Securing the health of all workers in the area. •Protecting persons against risks to health and safety arising in connection to the person. •Controlling dangerous substances in a work area. The act ensures that all workplaces have signs of risks and safety procedures for everyone in that workplace to know them and how they are all controlled. All settings must have warnings
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SSCI206-1402B-06 1 Linda Boyd American InterContinental University Online Unit 4 IP Instructor Trego May 25‚ 2014 SSCI206-1402B-06 2 As everyone know the memory gives everyone the opportunity to store information of Things that we remember
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D1 – Evaluate interpersonal and written communication techniques. Introduction The most important thing when presenting is your interpersonal skills. Throughout this project I believe my interpersonal skills were good but there were plenty of improvements I could have made‚ I have been really successful in developing my interpersonal skills‚ I believe that it should be important that every student has the opportunity to improve their presentational skills or communication skills because at some
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L.O: Understand concepts of equality‚ diversity and rights in relation to health and social care D1: Analyse the benefits of understanding diversity in relation to health and social care Diversity is something described between the differences of two individuals. Diversity means that all individuals showed be respected and valued‚ therefore you must be aware of the individual’s differences and must not barricade the way they have been cared for. It is you knowing and looking after an individual with
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