Masters Programs Assignment Cover Sheet Submitted by: 1367004 Date Sent: 16.04.2014 Module Title: Operations Strategy Module Code: IB9s60 Date/Year of Module: 24.03/2014 Submission Deadline: 28.04.2014 Word Count:
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The Mumbai Dabbawala’s Quality: The quality is that‚ the customers who is going to ’consume’ the products and services should have less or nothing to complain about. The Mumbai’s dabbawala are very well focused‚ and planned in delivering the dabbers or lunch boxes to their customers on-time for maintaining the quality of service. As they are committed to their service and teamwork due to which their services are not even effecting due to natural climatic challenges such as heavy tides‚ wreaked widespread
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Prevalent Among The Dabbawalas of Mumbai The Dabbawala tiffin delivery system is perhaps a unique example of a world renowned business that operates with extremely high efficiency despite lacking the use of any significant technological tools. Tasked with delivering a large number of hot home-cooked meals from their client’s residences to offices‚ the organization has ingeniously used the Mumbai suburban train network in order to facilitate their operation. The Dabbawalas have a three-band organizational
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INTRODUCTION In Marathi or Hindi‚ ‘Dabba’ means tiffin box and ‘wala’ refers to a person. A Dabbawala‚ is a person in the city of Mumbai whose job is to carry and deliver freshly made food from home to office of the customer. Basically a Dabbawala is any person who carries the lunch box from the customer’s residence and delivers it to the customer’s work place. But Mumbai Dabbawalas are recognized by the quality of spirit that they carry with them‚ which make them a class apart. The standards
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DABBAWALAS OF MUMBAI DABBAWALAS OF MUMBAI WHITE PAPER PREPARED BY MBA STUDENTS UNIVERSITY OF NORTH CAROLINA’S KENAN-FLAGLER BUSINESS SCHOOL AT THE Authors Nishesh Patel (EMBA 2006) Naveen Vedula (EMBA 2006) Abstract Despite the current emphasis on high technology for solving complex business logistics issues‚ a group of largely illiterate Indian entrepreneurs known as dabbawalas has been coordinating the delivery of home-cooked lunches to thousands of Indian office workers for
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------------------------------------------------- Dabbawala From Wikipedia‚ the free encyclopedia Mumbai Dabbahwalas A dabbawala (Marathi: डबेवाला); also spelled as dabbawalla or dabbawallah; literally meaning ("box person")‚ is a person in India‚ most commonly found in the city of Mumbai‚ who is employed in a unique service industry whose primary business is collecting freshly cooked food in lunch boxes from the residences of the office workers (mostly in the suburbs)‚ delivering it to their
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Case study A dabbawala is a person in the Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. Dabbawalas picks up 175‚000 lunches from homes and delivers them to harried students‚ managers and workers on every working day‚ at their desk‚ 12.30 pm on the dot. Customers can even order through the Internet. After the customer leaves for work‚ his/her lunch is packed into a lunchbox by his family members. A color-coded notation
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THE DABBAWALAS OF MUMBAI: The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998‚ Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. * The description of Dabbawalas 1. Descendants of soldiers of the legendary Maharashtrian warrior-king Shivaji‚ dabbawalas belong to the Malva caste‚ and arrive in Mumbai from places like Rajgurunagar‚ Akola‚ Ambegaon‚ Junnar and Maashi. 2. They believe
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9-610-059 REV: APRIL 4‚ 2011 STEFAN THOMKE MONA SINHA The Dabbawala Sy ystem: On-Time Delivery‚ Every Time Our ancestors fought in Shivaji’s ar rmy. Today we fight against time. — Raghunath Medge‚ President‚ Dabbawala O Organization Each day throughout the city o Mumbai‚ India‚ 5000 individuals called dabbawal delivered of las some 130‚000 dabbas (lunchboxes fill with home-cooked food) to offices throughout the metropolis.1 led In the nearly 120 years of this servic Mumbai had changed enormously
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MUMBAI DABBAWALAS – Success in Numbers 1. Why it started ? It started under the British Rule when many Indians had to work in British Offices and they disliked the food’s taste delivered by the British Cooks. So a service was set up to bring them the food from their homes. Nowadays Indian Businessmen are the customers of these Dabbawalas‚ also called Nutan Mumbai Tiffin Box Suppliers Association (NMTBSA). 2. Statistics Number of people employed – 5000 Average level of education
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