International Journal of Business and Management; Vol. 9‚ No. 3; 2014 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Ethics in the Hospitality Industry: Review and Research Agenda Mouna Knani1 1 Faculty of Business Administration‚ Laval University‚ Canada Correspondence: Mouna Knani‚ Faculty of Business Administration‚ Laval University‚ Quebec‚ QC‚ G1V 0A6‚ Canada. E-mail: mouna.knani.1@ulaval.ca Received: October 9‚ 2013 Accepted: January 6‚ 2014 Online
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INSTITUTE FOR INTERNATIONAL MANAGEMENT AND TECHNOLOGY OXFORD BROOKES UNIVERSITY‚ GURGAON Issues in International Hospitality and Tourism Management U 54082 Module leader: Ms. Bandana Rai Submission: ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY Submitted by: Pavitra Mehrotra Student Id: 010109029 Abstract In the recent scenario‚ hospitality and tourism sector has become an important part of daily life but which is now experiencing multiple challenges because of the global economic
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What is OJT ? * OJT (On-the-Job Training)‚ sometimes called direct instruction‚ is one of the earliest forms of training (observational learning is probably the earliest‚). It is a one-on-one training located at the job site‚ where someone who knows how to do a task shows another how to perform it. In antiquity‚ the kind of work that people did was mainly unskilled or semiskilled work that did not require specialized knowledge. Parents or other community members‚ who knew how to do a job necessary
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network of hotels comparable in number to Hilton‚ Sheraton‚ and inter-Continental. It has forty-four properties in its worldwide portfolio by 1997. Relating to the theme of this chapter‚ this case study focuses on the cultural diversity of Nikko’s management team and the cultural adjustment made by Nikko’s executives when they first entered the U.S lodging market. The decision to enter the U.S hotel market was intended to establish Nikko’s identity and reputation in the large and competitive U.S travel
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Science in Information Technology program of the Laguna State Polytechnic University aims to develop the student’s intellectual‚ emotional and skills competencies provided with the advanced and detailed knowledge of the design‚ implementation‚ and management issues involved in the application of IT as well as to prepare him to become more responsive regarding to the local‚ national and global demands affecting the IT industry. The theories acquired through various academic exercises coupled with on-the-job
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Hospitality Service Excellence The academic circles have not formed a standard definition for service failure‚ but scholars have put forward their own understanding from different angles: Hays and Hill defined service failure ascontact situation that make customers unsatisfied(Julie Hays& Arthur‚ 2001). Keaveneypointed out that if the customers feel unsatisfied about the service system‚ then service failure occur (Crittendenet al. 1995).Keaveney has divided service failure into two types: the
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NARRATIVE REPORT FOR OJT SUBMITTED BY: DOC JEFFREY M. SIRIOS 4th YEAR BSCS ACKNOWLEDGEMENT The trainee would like to thank all people who have helped and inspired me during my on-the-job training. To the Lord Almighty for the wealth and vitality and for enlightens me to pursue my study. The trainee would like to thank his parents Joan Sirios and Noel Edgardo Sirios for their guidance‚ concern and understanding and love and care that strongly encourage him in the fulfillment of the desired
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My on-the-job training experienced is very happy. I’m very happy because that is myfirst time to travel on board by the different part of the Philippines‚ also my first time to rode on the big ship like 2Go Travel. At first‚ I felt so nervous because I don’t know what is the feeling when you are in the ship‚ but when the day passing by I’ve never felt that the ship is passing by the ocean. Our first day in the ship is just an orientation and familiarization about the ship. Our Shipboard
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to these mixed findings. There is thus a need for a systematic analysis that examines all of the prior evidence in an aggregate inquiry of logistics customer service. Meta-analysis‚ which is a relatively under-utilized methodology in supply chain management research‚ is applied to provide a quantitative examination of 37 sample studies and an assessment of overall population effects. The main contribution of this research is that we statistically aggregate and summarize existing research on logistics
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A company stratregy is always a work in progress. Discuss A company strategy is the game plan management is using to stake out a market position‚ conduct its operations‚ attract and please customers‚ compete successfully‚ and achieve the desired performance targets. It means a company strategy consist of the competitive moves and business approaches that managers are employing to compete successfully improve performance and help to grow the business through three central questions as
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