responsibilities I had during my placement. The menu and its design will be analyzed using the theory and the experience at the restaurant. It will give further ideas of improvement of the content and design of the menu. Then the service quality will be analyzed including the customer’s expectations. The report will evaluate the skills that are needed in the restaurant operations‚ discussing the different types of skills and their importance. Finally two critical incidents during my work experience
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example of a relatively recent entrant in the national fast-food space that has provided exceptional quality to customers. Chipotle started as a one-shop burrito restaurant in Denver in 1993 that today is a publicly traded company with $1.3 billion in revenues from 1‚000 restaurants. The company offers fast-casual‚ fresh Mexican food restaurants in the United States‚ UK‚ and Canada. In 2010 it had revenues of $1.74 billion. Chipotle has differentiated itself by catering to customers concerned about
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Executive Summary: Barrie Super Subs is a chain of 300 restaurants across Canada. The restaurant’s managers spend most of their time purchasing‚ hiring and managing accounts of the business. The assistant managers help the managers with their work but they serve the customers during the busy lunch time. The team leaders and part time workers are university/college/high school students who serve the customers and earns minimum wage. The restaurant managers are subject to monthly bonus which is determined
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people who have different tastes. The Cheesecake Factory is a restaurant with large variety‚ and food of the highest quality. It also has a wonderful atmosphere due to its interior design and organization which makes it an attractive restaurant to visit. I decided to pay the Cheesecake Factory at the Live! Casino in Hanover‚ MD a visit with four friends on a nice summer afternoon. Like all Cheesecake Factories‚ the exterior to this restaurant is fancy. The building is designed like a palace. It has
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TABLE OF CONTENTS 1. Company Introduction and History 8 1.1 Vision Statement 12 1.1.1 Nando’s Vision Statement 12 1.1.2 Recommended Vision Statement 12 1.2 Mission Statement 12 1.2.1 Nando’s Mission Statement 12 1.2.2 Recommended Mission Statement 12 2. Macro-environmental Analysis and Industry Attractiveness 14 2.1 Porter’s Five Forces 14 2.2 Overall Macro-Environmental Pest Factors 21 2.3 Key Driving Forces Affecting the Industry 22 2.4 External Factor
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comes to their special menu and more variety of foods those customers are willing to eat anytime. Waiters should be more approachable in dealing to their customers when ordering and request from them. Core Capabilities: The competing menu in other restaurants is their 99 pesos meal where you have a meal and drink already‚ but it is only available during Monday to Friday. In this plan‚ they will not run out of customers during week days. Weaknesses 1. I could say their first weakness is the price
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Learning Final Projects: Research Paper SAMPLE RESEARCH PAPER (A) “An Overview of the Hospitality and Restaurant Management Profession” December 12‚ 2006 By: John Doe STDY 80: Studying & Learning Prof: Kathleen E. High‚ M.Ed. Mt San Antonio College Hospitality & Restaurant Management Doe: i Thesis Statement: A person who wants to become a professional in the Hospitality and Restaurant Management field should consider gaining both experience and an educational degree in order to enjoy
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McDonald ’s has long been an American restaurant favorite. However‚ in 2003 sales figures showed the fast food empire was suffering to maintain their status. Stagnant sales‚ rising costs‚ failed attempts at new menu items‚ falling stock price and a lagging quality and service rating by customers all have left the restaurant chain in decline. What’s the Problem? At the top for so long‚ McDonald’s has now found itself lacking in the areas it has long prided itself on: quality and service‚ according
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Benihana Simulation Analysis Harvard Business Publishing has created a computer simulation to replicate the operations management decisions facing Benihana. Benihana is a teppanyaki style restaurant franchise that focuses on bringing a theatrical dinning experience to its patrons. The layout of the restaurant consists of two seating areas: the bar and the dining area. The goal of this simulation is to maximize utilization‚ throughput time and the nightly profit using different batching‚ bar sizing
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Olive Garden Review When it comes to good service‚ atmosphere‚ cleanliness‚ and food quality‚ Olive Garden exceeds in every category. It is a well-known restaurant that has a wide variety in Italian dishes. Olive Garden is a family orientated restaurant that has been around for over 30 years and is still going strong. When leaving this restaurant customers are promised to leave with a smile on their faces from the good atmosphere‚ the excellent food quality‚ cleanliness and the best service. When
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