Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Public
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Laura Kilday Foundation Degree in Children’s and Young People’s Service’s Integrated Services 4FD031 Learning Outcome 1 This report will show an understanding of current legislation‚ policy and practice within an integrated Children’s and Young People’s Service. Considering the history leading to current legislation and how these have informed practices and policies that are used by the Children’s workforce and also how the Common Assessment Framework and lead professional role supports
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The Hotel Hydra Styles of service can be described as a Buffet Service for Breakfast. Equipment identified as appropriate would be: Bain Marie to keep foods warm‚ hot plates‚ cereal dispensers‚ juice jugs‚ bread and basket displays‚ toasters‚ tea and coffee jugs‚ utentils and dressing and condiments. Because the Hotel has 100 bedrooms it is appropriate to have a leisure centre and conference facilities‚ to boost the occupancy. It also caters for holiday makers and families with children who will
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Section ADA Service Animals 2010 Revised Requirements The Department of Overview Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for This publication provides guidance on the term “service animal” and the service animal provisions in the Department’s revised regulations. ■ Beginning on March 15‚ 2011‚ only dogs are recognized as service animals under titles II and III of the ADA. ■ A service animal is a dog that
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Michael Brown Mrs. Day 4/11/11 I helped out most of my hours of community service for the Laguna Creek Junior Cardinals (LCJC) football team .What happened was in my first 4 hours of community service I helped divide recycle from trash and empty out the trash at one of my brothers football game. My supervisor for those hours for LCJC was Lora the head coach for the cheerleaders. A week later for 4 hours I clean-up and break down the facility around the field. Later next week I did the same thing
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page 3 Research report discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information
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18.2 Good or Service Mr. Gulash lived in Shelton‚ Connecticut. He wanted an above- ground swimming pool installed in his backyard. Gulash contacted Stylarama‚ Inc. (Stylarama)‚ a company specializing in the sale and construction of pools. The two parties entered into a contract that called for Stylarama to “ furnish all labor and materials to construct a Wavecrest brand pool‚ and furnish and install a pool with vinyl liners.” The total cost for materials and labor was $ 3‚690. There was no breakdown
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QUESTION 2 SERVICES QUALITY BENCHMARING Telecommunication Industries In Malaysia Overview The telecommunications industry in Malaysia has experienced significant growth in recent years. Currently there are three major popular company that operates in Malaysia other than Telekom Malaysia such as Maxis‚ Celcom and Digi. Payne (1994) States that Service Quality Benchmarking follows five stage process. Step 1: Define the competitive Area Define the competitive arena that is with whom we
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Advocacy in the Human Services Field Gregory Crutchfield University of Phoenix Advocacy and mediation BSHS/442 Ursula Davis October 31‚ 2011 Advocacy in the Human Services Field Human Services help provide essential resources for those in need. Dedication by advocates and human services workers help assist a wide range of social needs. Areas of focus are mental/physical control‚ self-sufficiency‚ and rehabilitation. The professionals that make up the human services industry are unique
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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