Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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William. J.‚ & Li‚ Yuan. (2010). The infological equation extended: towards conceptual clarity in the relationship between data‚ information and knowledge. European Journal of Information Systems‚ 2010(19)‚ 409-421. doi:10.1057/ejis.2010.25; published online 11 May 2010 Purpose (What are the objectives for writing the paper?): Provide a clear distinction between data‚ information and knowledge as it relates to information systems (IS) and the implications for IS related research. Several
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The Shampoo Data Set This data set is generated by a study of Brand X shampoo. It contains two measurements of customer satisfaction (on a scale from 0 to 100) with a shampoo sample. The customer satisfaction measurements were taken from 10 men and 10 women at two separate times. The first measurement is taken before the presentation of an advertising campaign‚ and the second measurement is taken after the campaign. The last column contains a dichotomous measure of purchase intentions. Each
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Data transmission methods Transmission Transmission is the act of transporting information from one location to another via a signal. The signal may be analog or digital‚ and may travel in different media. Transmission: Communication of data by propagation and processing of signals. Signal processing is the representation‚ transformation and manipulation of signals plus the information they contain. Signal Types Signals: An electric or electromagnetic representations of data by which data is
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EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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1. ------------------------------------------------- Types of searching 2.1 Binary search tree In computer science‚ a binary search tree (BST) is a node based binary tree data structure which has the following properties: * The left subtree of a node contains only nodes with keys less than the node ’s key. * The right subtree of a node contains only nodes with keys greater than the node ’s key. * Both the left and right subtrees must also be binary search trees. From the
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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Crime Data Comparison Crime Data Comparison Crime is being committed every second of each day around the world. Citizens of certain communities view crime as unwanted and causes of unnecessary stressors‚ although citizens from the lower class society view crime as a normal standard for everyday life. Certain crimes across the United States can be directly associated with gender‚ ethnicity. For instance‚ woman shoplift more than a man‚ and men conduct more violent offenses such as murder
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POLYMER DATA HANDBOOK *Home *Browse/Search Contents *Browse by Polymer Class *Browse the Index *Online help Copyright © 1999 by Oxford University Press‚ Inc. EDITED BY JAMES E. MARK‚ UNIVERSITY OF CINCINNATI PUBLISHED BY OXFORD UNIVERSITY PRESS The online version of the Polymer Data Handbook includes key data on over two hundred polymers. Please note that entries are presented as PDF files and can only be read using Adobe Acrobat Reader Version 3. If you do not have the freeware reader‚
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