name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Big data describes innovative methods and technologies to capture‚ distribute‚ manage and analyze larger-sized data sets with high rate and diverse structures that conventional data management methods are unable to handle. Digital data is now everywhere—in every sector public or private‚ economy‚ organization and customer of digital technology. There are many ways that big data can be used to create value across sectors of the global economy. It has demonstrated the capacity to improve predictions
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Big Data In It terminology‚ Big Data is looked as a group of data sets‚ which are so sophisticated and large that the data can not be easily taken‚ stored‚ searched‚ shared‚ analyzed or visualized making use of offered tools. In global market segments‚ such “Big Data” generally looks throughout attempts to identify business tendencies from accessible files sets. Other areas‚ exactly where Big Data continually appears include various job areas of research for example the human being genome and also
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CRM at Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling
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study: MBA Course Title: Marketing Research Course code: MBA 763 Assignment: Secondary Data Mat Number: 74168 Name: Abiona Timothy Olufemi What is Data Data is a collection of facts‚ such as numbers‚ words‚ measurements‚ observations or even just descriptions of things. 1.Information in raw or unorganized form (such as alphabets‚ numbers‚ or symbols) that refer to‚ or represent‚ conditions‚ ideas‚ or objects. Data is limitless and present everywhere in the universe. See also information and knowledge
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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The Difference Between Data Centers and Computer Rooms By Peter Sacco Experts for Your Always Available Data Center White Paper #1 EXECUTIVE SUMMARY The differences between a data center and a computer room are often misunderstood. Furthermore‚ the terms used to describe the location where companies provide a secure‚ power protected‚ and environmentally controlled space are often used inappropriately. This paper provides a basis for understanding the differences between these locations
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PART II IDEO 1. Why has IDEO been so successful? What is the most difficult challenge it face in conducting its research and designing its products? IDEO (pronounced “eye-dee-oh”) is an award-winning global design firm that takes a human-centered‚ design-based approach to helping organizations in the public and private sectors innovate and grow. They identify new ways to serve and support people by uncovering latent needs‚ behaviors‚ and desires. They envision new companies and brands‚ and
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Data Mining Information Systems for Decision Making 10 December 2013 Abstract Data mining the next big thing in technology‚ if used properly it can give businesses the advance knowledge of when they are going to lose customers or make them happy. There are many benefits of data mining and it can be accomplished in different ways. The problem with data mining is that it is only as reliable as the data going in and the way it is handled. There are also privacy concerns with data mining
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