Table of Contents 1. VARIABLES- QUALITATIVE AND QUANTITATIVE......................3 1.1 Qualitative Data (Categorical Variables or Attributes) ........................... 3 1.2 Quantitative Data............................................................................................... 4 DESCRIPTIVE STATISTICS.................................................6 2.1 Sample Data versus Population Data ................................................................... 6 2.2 Parameters and Statistics
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Turnage‚ Bonebright‚ Buhman‚ Flowers (1996) showed that untrained participants can listen to shapes. That is‚ they used data sonification – musical representation of two dimensional space‚ with pitch as the vertical dimension and time as the horizontal dimension – to present participants the visual and auditory representation of waveforms. In two conditions‚ they showed the participants could match one visual presentation to one of two auditory representations‚ or match one auditory presentation
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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marketers to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer Delight? In our everyday
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1. Data Processing- is any process that a computer program does to enter data and‚ summarize‚ analyze or otherwise convert data into usable information. The process may be automated and run on a computer. It involves recording‚ analyzing‚ sorting‚ summarizing‚ calculating‚ disseminating and storing data. Because data are most useful when well-presented and actually informative‚ data-processing systems are often referred to as information systems. Nevertheless‚ the terms are roughly synonymous‚ performing
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Customer perception is defined as the way that customers usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. In general psychological terms‚ perception is our ability to make some kind of sense of reality from the external sensory stimuli to which we are exposed. Several factors can influence our perception‚ causing it to change in certain ways. Consumer perception theory is any
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Chapter 3 Data Description 3-1 Measures of Central Tendency ( page 3-3) Measures found using data values from the entire population are called: parameter Measures found using data values from samples are called: statistic A parameter is a characteristic or measure obtained using data values from a specific population. A statistic is a characteristic or measure obtained using data values from a specific sample. The Measures of Central Tendency are: • The Mean • The
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PART ONE Understanding change Perspectives on change The ethics of organizational change Planned change and its critics Strategic change Building and developing competitive advantage 3 39 73 11 1 147 CHAPTER 1 Perspectives on change 1.1 Introduction 1.2 Perspectives on change 1.2.1 Modernity‚ progress‚ and change 1.2.2 Pathways to change 1.3 Structural-functional change: changing structures and functions 1.3.1 An organization is a complex whole 1.3.2 Structural theory 1.4 Multiple constituencies:
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What is Data Communications? Next Topic | TOC The distance over which data moves within a computer may vary from a few thousandths of an inch‚ as is the case within a single IC chip‚ to as much as several feet along the backplane of the main circuit board. Over such small distances‚ digital data may be transmitted as direct‚ two-level electrical signals over simple copper conductors. Except for the fastest computers‚ circuit designers are not very concerned about the shape of the conductor or
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