How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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Paper Title: How to structure a questionnaire A questionnaire is a structed sequence of questions used for data collection and research. There are four purposes for using questionnaires. The first is to get accurate information from the respondents. Secondly by using questionnaires we provide structure to interviews. The third purpose of using questionnaires is because we can write down every fact‚ comment and attitude of the respondents. Finally‚ questionnaires facilitate data processing
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“ No Deals” District Attorney Kathleen Rice proposed the “No Deal” policy in hopes of giving less chances to people who were arrested for drunken driving and that have had previous convictions for the same offense. The punishment for endangering another human being should without a doubt fit the crime. The question is what is the difference between the casual drink and the people who over do it with their alcoholic beverages? Most people would argue that Kathleen Rice is single handedly attacking
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American Economic Association The Theory of the Firm as Governance Structure: From Choice to Contract Author(s): Oliver E. Williamson Source: The Journal of Economic Perspectives‚ Vol. 16‚ No. 3 (Summer‚ 2002)‚ pp. 171-195 Published by: American Economic Association Stable URL: http://www.jstor.org/stable/3216956 Accessed: 21-04-2015 06:39 UTC Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at http://www.jstor.org/page/info/about/policies/terms
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services such as eye check-ups and insurance Which sector is Tesco? Tesco is a Tertiary sector business as it provides to the customers and not makes the products. It is a private business this means it is a business owned privately. Tesco is a global business with branches even in China and India. It’s a large business. Business ownership- Partnership‚ Tesco is a partnership because it is a really big business with millions of branches all over the world. Tesco has thousands of partners‚ this
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Dealing with Parkinson Diseas SOC313: Social Implications of Medical Issues Mary Dreibelbis April 8. 2013 Dealing with Parkinson’s disease There are approximately 1‚000‚000 people today‚ living with Parkinson’s. Dealing with Parkinson’s disease can be very life changing for individuals living with the disease and to their family members. Parkinson’s disease affects the central nervous system that leads to progressive deterioration of a person motor function. There is no known cause
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brands published in their Corporate Social Responsibility (CSR) their goals about sustainable solutions. Here they mentioned some of their main achievements: Climate and Energy‚ Sustainable Sourcing‚ and Packaging. This CSR deals with how Dunkin Donuts is seeking to minimize costs. Climate and Energy: Dunkin’ Donuts was able to determine where their restaurants and franchisees could reduce energy consumption‚ while also cutting back on utility costs. In 2012‚ they introduced an energy efficient
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introduction in December 2005‚ NBC has had tremendous success with the game show Deal or No Deal. The game show‚ which was created in the Netherlands‚ pits acontestant against the mysterious banker. The contestant is trying for the case with $1 million‚while the banker ’s stated goal is to get the contestant to go home with as little money as possible while also trying to keep the game going for as long as possible. Deal or No Deal is a unique game show in that it takes virtually no skill on the part of
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CONTRACT LAW- EXAM NOTES What is a contract? An oral or written agreement between two or more parties which is enforceable by law. This agreement ‘will be legally binding if certain criteria are met – briefly‚ they require that there be an agreement (comprising an offer and acceptance)‚ consideration‚ intention to create legal relations‚ compliance with any formalities required by law and that the parties have the legal capacity to contract’1 What is the purpose of contract law
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regulation. Because the relative greed of businesses in terms of profit margins and little interest in the increase of wages and positive working environments played a role in causing the Great Depression‚ President Franklin Roosevelt implemented a set of policies known as the New Deal. The New Deal attempted to provide recovery and relief from the Great Depression through programs of business regulation. The New Deal posed as a major threat to big businesses and corporations because it symbolized an
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