(Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Chain coffee shop with selection of pastry‚ cakes and sandwiches Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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The movie twelve angry men was a movie about different people from backgrounds‚ races‚ and religions. They were all different and being in a group dynamics class we learned about how personality affects people and other things that people tend to do. The judge in the beginning of the movie showed some non verbal behavior‚ which is sending a message without using words but things like facial expressions and body movements. The judge in the beginning was hunched over meaning he was not very alert
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Critical Analysis of the Film: “Twelve Angry Men” Twelve Angry Men (1957) is a classic film where twelve strangers are brought together into a hot and humid New York jury room‚ to negotiate and decide on the fate of a poor‚ young Latino boy who is accused of killing his father (Lumet). These twelve jurors come from diverse backgrounds‚ and throughout the film exhibit behaviors that demonstrate their cultural‚ economic and social differences. In the beginning of the film‚ these dissimilar viewpoints
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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9/4/2012 1. The purpose of the study dealt with customer defection. It talks about how the customers are slowly not becoming as loyal as they use to be. They seen a pattern after five years‚ the customer does not stay loyal to the company. There are different stages of the process of losing loyal customers and keeping them. Loyalty and profits‚ the more the customer is worth the more profits come out of it because the longer the customer stays. Failure‚ the employee learning the instructive
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In “Sinners in the Hands of an Angry God”’ Jonathan Edwards uses appeal to fear to help his audience experience the consequences of sinful behavior. One such image is when Jonathan says “ a wide and bottomless pit‚ full of the fire of wrath‚ that you are held over in the hand of that God…..nothing you can do‚ to induce God to spare you one moment…”. Edwards is trying to make you imagine that you are been held by God over the pit of hell. This appeals to fear by creating anxiety of not knowing when
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Through our discussion‚ we decided to choose proposed dabate1‚ 2 & 6. Following are our responses for these questions. Proposed debate 1: Is there a manager(s) in the group? Is there a leader(s) in the group? If yes‚ discuss and describe them vis-à-vis our class discussions and course readings. Through our discussion‚ we think there are three leaders and one manager in this movie‚ the manager is the 1st judger‚ and the 3rd‚ 8th & 10th judgers are the leaders. The following is our description for
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your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Critical Analysis: 12 ANGRY MEN Patrick L. Milligan ORGL 502 – Organizational Ethics February 22‚ 2013 12 ANGRY MEN Introduction 12 Angry Men is one of the most lauded films in education and for good reason. The subject is timeless; the characters are so real and are easy to relate to. The story line is both touching and thought-provoking. I tend to appreciate detail in movies and this one was no different. The film opens with a long‚ ascending shot of the court house (giving us
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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