office politics as something very much to be avoided. But the truth is‚ to ensure your own success and that of your projects‚ you must navigate the minefield of Office Politics. If you deny the ’bad politics’ that may be going on around you‚ and avoid dealing with them‚ you may needlessly suffer whilst others take unfair advantage. And if you avoid practicing ’good politics’‚ you miss the opportunities to properly further your own interests‚ and those of your team and your
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Business and Administration Unit one: Principles of personal responsibilities and working in a business environment Session 7 Handout // Dealing with problems in business The types of problems that may occur in a business environment Minor problems – have obvious‚ easy to implement solutions Major problems – have serious consequences and need careful consideration. Some examples of problems in the workplace include: Pre-ordered supplies not arriving on time A colleague is absent The deadline
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Athens University of Economics and Business ORGANIZATIONAL BEHAVIOUR ‘Dealing with multicultural teams’ By: Ilona Zimna Poznań School of Banking Student no. 470005 XXIst century is an age of globalization and internationalization‚ so companies who want to develop itselves and improve its performance – have to open for new global markets. This idea is inherently connected with managing multicultural teams. In my work I will try to concentrate
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DEALING WITH DOG WASTE Identification and Definition a problem Context: A 2009 research report by Zero2IPO claims that the number of pets in China has grown 500% from 1999 to 2007. There are now estimated 200 million-plus pets in China and this number is expected to grow to 500 million by 2015 China‚ the world’s most populous nation‚ has about 150 million pet dogs‚ about one for every nine people. An average Chinese city has about 100‚000 dogs and gains about 10‚000 per year‚ while large cities
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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12 Angry Men Discussion Formative Assessment Course Targets: I will read to understand and analyze a variety of short stories‚ nonfiction‚ novels‚ technical selections and classical works of literary merit. CHARACTER 1. Which characters base their decisions on prejudice? 2. Does Juror #8 or any other character exercise “reverse discrimination”? 3. Describe the communication style of each juror‚ who comes closest to your own style of communication? (Think about how you
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12 Angry Men 12 Angry Men 12 Angry Men‚ by the American playwright Reginald Rose‚ was originally written for television‚ and it was broadcast live on CBS ’s in 1954 (12 Angry Men‚ n.d.). In 1957‚ Rose wrote the screenplay‚ which he co-produced with the actor Henry Fonda (12 Angry Men‚ n.d.). The play was originally inspired by Rose’s own experience on a jury for a murder case in New York‚ New York. Rose did not want to serve as a juror for the case‚ however he said “the moment I walked into
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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