Activity 1- Approaches to Dealing with Conflict 1. 5 conflict management styles: i. Ignoring or avoiding the conflict ii. Giving in/ accommodating iii. Aggression/ bullying iv. Compromise/ sitting the difference v. Co-operation/ collaboration 2. Ignoring or avoiding the conflict: Ignoring the pink elephant in the room- pretending the conflict is not there in hopes that it will go away‚ disappear or resolve itself. Positive consequences: Give us
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Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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biological‚ such as illness; environmental‚ like poverty or pollution; cognitive‚ the way you perceive a situation; and situational‚ including the death of a pet or loved one and relations with others. Now that we know about stressors‚ let’s learn about dealing with stress. Stress is not necessarily good or bad but can have negative or positive effects. Stress is the reaction of the body and mind to everyday challenges and demands. There are many ways to manage stress‚ but UCCS suggests writing a journal
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Katana Misa Mr. Baits AP English 8 April‚ 2013 A Difficult Decision In Richard Wilbur’s poem “A Barred Owl” and the poem “The History Teacher” by Billy Collins‚ both describe adults attempt to protect children from fears that are known and unknown to them‚ sugar-coating real life events that could harm the children’s innocence. An elementary school teacher in “The History Teacher” tries to shelter his students from what he thinks would affect the children’s view on the world while parents in
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this week’s discussion about leadership is the way to handle and deal with difficult people. Dealing with difficult people can be tough‚ frustrating‚ and challenging. The formation of positive interpersonal relationships arises‚ especially when there are difficult people within an organization‚ who ignore interests and needs of other employees. If an individual knows how to carry themselves and communicate with difficult people he or she will rarely have any serious difficulties with the individuals
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Dealing with Conflict 1.1  Potential conflict can arise when two parties or people have a disagreement on a particular subject. For example‚ a person may have said he was going to complete a task which he failed to do which caused conflict with another person or party‚ or maybe two people who have different ideas on who to accomplish a task may become heated.  Stages of conflict are hard to describe in detail but it usually starts with raised voices to get an opinion across
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Book Summary: Difficult Conversations – How to Discuss What Matters Most – Written by Douglas Stone‚ Bruce Patton and Sheila Heen I decided to profile this book because it is packed with relevant information on handling Difficult Conversations. Difficult Conversations happen in all areas of life – think about your relationships and work. This book is very relevant if you are responsible for other people. I recommend highly you read it if you are a leader and/or a manager of any group. What makes
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Essential Information: Difficult Conversations How to Discuss What Matters Most Stone‚ D.‚ Patton‚ B.‚ & Heen‚ S. (1999) New York‚ New York: Penguin. ISBN0-670-88339-5 Outline of the Thesis: General Subject Matter: Business communication Theme: Communication during uncomfortable conversations. Thesis: The author explores what makes some conversations difficult‚ why people avoid having difficult conversations‚ and why people often manage difficult conversations poorly. The author
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Difficult Conversations By Justin Pinkerman If you’ve ever had to fire someone‚ reject a request for a raise‚ or give a negative performance review‚ then you have firsthand knowledge of the stresses surrounding difficult conversations. These conversations are filled with tension‚ tend to be emotional‚ and threaten to blow up if the wrong words are chosen. Anticipating the unpleasantness‚ we are tempted to handle them indirectly or avoid them altogether. However‚ as author Holly Weeks writes‚
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1. Introduction Insider dealing has been affecting the efficiency of stock markets in different places like United States‚ United Kingdom and Australia. Hong Kong is of no exception. Basically‚ insider dealing refers to the trading of a corporation’s stock or other securities by individual with potential access to non-public information of the company. The law of insider dealing in Hong Kong provides a much more detailed definition and is very comprehensive. However‚ when it comes to enforcement
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