A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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Consumer awareness Introduction In the early times‚ consumer was considered as King of the market but in the contemporary society‚ consumers are no longer safe against the mal practices such as‚ substandard goods and unsatisfactory services. The consumer has every right to reject any product or services rendered by any manufacturer in the market and can mould them to produce goods of their choice. Consumer awareness is the extent to which a brand is recognized by potential customers‚ and is correctly
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BUSINESS DEPARTMENT OF MARKETING CONSUMER BEHAVIOUR THEORY AND PRACTICE (MKT 201) COURSE OUTLINE SEMESTER TWO‚ 2011 Course Instructor: Dr R. Makgosa Email: Makgosa@mopipi.ub.bw; Office: 245/ 017; Office Telephone no: 3554060 Class Time: Tuesday 09.00; Thursday 08:00-10:00 Venue: 245-042. Consultation hours: Tueday 14:00-16:00; Thursday: 14:00-16:00 Nature of the Course Contemporary approaches to business emphasize the importance of adopting a customer focus. Marketing‚ in particular‚ begins
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Define consumer psychology. Consumer psychology is the discipline of study that looks at why we buy or use the goods and services we buy‚ what the impulses are that compel us to buy or use those goods and services‚ and if we don ’t‚ the reasons why we don ’t. It analyzes motivations‚ and looks to offer explanations as to consumer choices. It also looks to discover the ways that consumers make decisions‚ and what influences the decision-making process. A more formal definition is‚ "Consumer psychology
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CONSUMER ANALYSIS SEGMENTATION‚ TARGETING AND POSITIONING The term segmentation was first introduced into marketing literature by Alderson (1937). In 1950s‚ Smith conceptualized and provided a definition of segmentation as we know it today. Market segmentation may be defined as subdividing a heterogeneous market into more homogeneous subgroups based on some common customer characteristics‚ such as age‚ location‚ time of purchase or purchase frequency. Segmentation strategy has been expanded into
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The Malala debate There is a groundswell of sympathy for Malala and also a strong demand for the Pakistani state to do something about the issue. Much of the discontent is directed toward the Pakistani Taliban‚ the extremist group that has claimed responsibility for the shooting and declared it has vowed to kill Malala if she recovers from her injuries. Also‚ it has issued fresh threats to another girl Hina Khan of Islamabad who is also known for her female rights activism and pro education stance
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An Empirical Study of Consumer Switching from Traditional to Electronic Channel: A Purchase Decision Process Perspective Alok Gupta* (agupta@csom.umn.edu) Bo-chiuan Su (bsu@mgt.ncu.edu.tw) Zhiping Walter (Zhiping.Walter@cudenver.edu) ALOK GUPTA (agupta@csom.umn.edu) is an Associate Professor of the Department of Information and Decision Sciences‚ Carlson School of Management‚ University of Minnesota‚ USA. He received his PhD in Management Science and Information Systems from the University of Texas
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Consumer Psychology and Marketing Communications Article Analysis PSY/322 August 14‚ 2013 Consumer Psychology and Marketing Communications Article Analysis People think‚ desire and act different. Consumer psychology can be a study of costumer behavior. Market communication will involve in consumer psychology by media promoting and targeting people by the evidence collected. These articles represent that behavior that bring joy to people and creates a study of marketing
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Consumer Ethics Introduction In this paper I will express my opinion on the thought that some marketers say that targeting any group of consumers who are willing and able to purchase a product is simply good marketing. I will discuss why I believe that this is a good marketing technique. I will also discuss whether or not I think it is important for college students to study the topic of consumer ethics. Good Marketing? I believe that it is a smart marketing technique to target any group
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Class Debate Rubric Category Respect for Other Team 5 All statements‚ body language‚ and responses were respectful and were in appropriate language. 4 Statements and responses were respectful and used appropriate language‚ but once or twice body language was not. 3 Most statements and responses were respectful and in appropriate language‚ but there was one sarcastic remark. 2 1 Totals Statements‚ responses and/or body language were borderline appropriate. Some sarcastic remarks. Information All
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