A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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The gender wage gap still goes on today‚ the gap depends on the hours worked‚ education‚ and the job‚ but can also depend on gender. Of course‚ a man that works more hours than a woman is going to make more money‚ but if they work the same hours and same job a man can make more money than a woman. Woman earn seventy-seven cent for every dollar a man makes. Women of color have a greater disadvantage with only sixty-four cents on the dollar for African Americans and fifty-six for Hispanics. (Kaster)
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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Memorandum To: Earl Levith From: Date: 6/14/14 Re: Choices and Consequences Transcript I have been informed of a heart that has become available. There are three patients awaiting a heart transplant. Each patient has their own unique situation‚ but in order to make an ethical decision that benefits the greater number of people‚ I must consider each person’s health history‚ life expectancy after the transplant‚ and the effect on their families. “If we make decisions on principles of utility
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Success of Closing the gap strategy The ‘Closing the gap’ strategy has so far been taking its toll at a slow pace. This strategy is a set of national actions aimed at reducing Indigenous Disadvantage. Although some success in health and care have been achieved‚ greater engagement of elders and shorter time frames are being demanded. There are numerous aims and strategies that need to be considered if we are planning to close the gap in the next 2 years. Currently‚ the policy has been going off
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be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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STRENGTH 1. Gap Inc. opened its first stores in Serbia and Ukraine because Ukraine is the fastest growing retail market in Eastern Europe‚ while Serbia has many young customer who enjoy shopping. 2. Expansion of GAP Inc. due to growth management by divisional president in various country. 3. The company provide a wide range of family clothing product include denim‚ khakis‚ t-shirt‚ shoes. 4. GAP has a well establish code ethics‚ translated in 65 different language which is the best communication
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Customer perception is defined as the way that customers usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. In general psychological terms‚ perception is our ability to make some kind of sense of reality from the external sensory stimuli to which we are exposed. Several factors can influence our perception‚ causing it to change in certain ways. Consumer perception theory is any
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Running head: GAP ANALYSIS: RIORDAN Gap Analysis: Riordan University of Phoenix Gap Analysis: Riordan Riodoran has entered the global market. Its new plant in China is evidence‚ they are using researching resources‚ markets‚ and customer needs to remain competitive. This is a new experience for Riodoran where other locations are based in the United States. The Riodoran corporate culture is based on American culture which values diversity. Based on
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