oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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The Confederacy‚ commanded by Ulysses S. Grant‚ is recognized as a major deciding factor in the history of United States. The Civil War began in 1861 and determined the kind of nation that the United States would become. There were many factors that triggered the Civil War‚ but the main reason was the differences in opinion if blacks should be free or slaves. Slavery had increased heavily in the Southern United States after the creation of the Cotton Gin. By the end of the American Revolution‚ slavery
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The chance of not recognizing it is high unless you pay more attention and deliberately increased your awareness in knowing it. It happens with emotions such as‚ isolation‚ defensiveness‚ anxiousness‚ intolerance or irritability. You haven’t reached the point where you think about using it yet‚ but your feelings and behaviors are leading you to that way if you don’t start to do something. Experiencing this stage means being aware
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Factors affecting Group Development Leadership Style and Skills - This is the ability to persuade the group member to change and reflect the leadership style. Authoritarian leaders predominate compliant and dependent members Democrat leaders Persuade more active involvement Environment Physical factors ( space‚ temperature‚ seating arrangement) Space/room (location and set up‚ e.g. Lighting & ventilation‚ seating arrangement) Emotional factors (emotional climate‚ verbal and non-verbal
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other products‚ less price sensitive‚ less post purchase dissonance‚ word-of-mouth * customer’s quality perceptions: objective performance‚ quality of human contacts‚ company image * satisfaction formation: expectations – performance disconfirmation satisfaction * measuring satisfaction: customer retention cycle‚ cross-sold services‚ complaints‚ surveys * determinants of services satisfaction: reliability‚
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A Climate of trust is important because it determines appropriateness‚ effectiveness or likely consequences of behavior. A climate of trust also influences our interpretations of others behaviors as well as our expectations. It is one of the most important tasks groups must accomplish. Trust among people is essential for groups to work effectively. Very little is accomplished in a group without trust until the individuals learn to trust one another (“Climate and conflict”). Without trust subordinates
Free Psychology Feeling Environment
POSITIVE MODEL For Lewin’s model the first step is unfreezing which usually invovles reducing those forces that maintain the organization’s behaviour at its presents level.At this level‚sometimes accomplished by ‘pshycological disconfirmation’.Where memebers can be motivated in engage to change. The second step shifts the behaviour of organization‚ individual or department to a new level.It invovles new behaviour‚ values and attitudes through changes in organizational process and structures
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reality of the characteristics complicated people obtain. When dealing with difficult people‚ I have realized from experience not to try to change the other person. Trying to change the other individual will only lead to a power struggle‚ and cause defensiveness‚ and make things worse. It also makes you a more difficult person to deal with. Insight I was able to capitalize on from my classmates and my own understandings‚ when dealing with difficult people is to try to have a positive outlook on the situation
Free Communication Person Interpersonal relationship
Communication Communication is the exchange of ideas‚ opinions and information through written or spoken words‚ symbols or actions. Communication is an important part of our world today. The ability to communicate effectively is considered a prized quality. But people in the world are not alike. These differences‚ however‚ can cause problems in sending/receiving messages. Simply these are the hurdles in the way of communication and anything which blocks the meaning of a communication is a barrier
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Donna Dubinsky and Apple Computer Describes a major conflict within Apple Computer in 1985 over control of product distribution. The founder and chairman‚ Steve Jobs‚ proposed a new distribution process which would transfer many responsibilities away from distribution manager‚ Donna Dubinsky. Dubinsky believed‚ however‚ that this process would be practically and financially unworkable. Presents her defensive and unsuccessful conflict management‚ culminating in her threatened resignation. This case
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