Running head: ASSIGNMENT 1 ADMN 232 Assignment 1 ADMN 232 Administrative Principles Athabasca University As Executive Vice President and Chief Financial Officer of Potash Corporation of Saskatchewan‚ the world’s largest producer of potash‚ Wayne Brownlee has endured more turbulent financial volatility with a calm and confident ease than many in his position would be capable of. One of the largest challenges of his position as a top manager in the organization is making things
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Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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1. Division of Labour This principle states that work can be performed more efficiently and productively if it is divided into smaller elements and assigning these specific elements to specific workers. This is similar to one best way of doing job as in scientific management and job specialisation in Bureaucracy. Each employee or a group of employee performs a specific task. Division of labour according to job specialisation is the main function. 2. Authority Authority is the given power (
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is usually accessed by pressing the number 1. It enables you to access messages left to you by others | 2. Conference calls | This makes it possible to speak to more than one person
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |Transfer of calls. |This feature allows
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Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. music on hold That type of phone is used when a person is placed on hold and the music is played to them. Usually used when calling customer service. 2. transfer This one enables to transfer a caller to another extension. Usually used at the reception
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An Industry White Paper: HD Radio By Renee Cassis‚ VP‚ RAB Corporate Marketing Radio For the 21st Century HD Radio™ is a new technology that enables AM and FM Radio stations to broadcast their programs digitally‚ a tremendous technological leap from today’s familiar analog broadcasts. These digital broadcasts provide listeners with radically improved audio quality and reception and new data services. Signal fading‚ static‚ hisses‚ and pops are a thing of the past. Data services such as displayed
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Retailing- Meaning & Definition Retailing consists of the sale of goods or merchandise for personal or household consumption either from a fixed location such as a department store or kiosk‚ or from a fixed location and related subordinated services. In commerce‚ a retailer buys goods or products in large quantities from manufacturers or importers‚ either directly or through a wholesaler‚ and then sells individual items or small quantities to the general public or end-user customers‚ usually
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1. Explain the purpose of correctly receiving‚ checking and sorting mail and packages (both incoming and outgoing). Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses. This can be due to loss to vital documents‚ delays in mails‚ delivered to wrong person‚ inefficient service being delivered‚ payment
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