Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan
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Fast Food Nation Essay "A nation ’s diet can be more revealing than its art or literature." (p.3) Eric Schlossers book Fast Food Nation is not only an expose of the fast food industry but also shows how the fast food industry has shaped and defined society in America and other nations as the fast food culture spreads globally. He connects the social order of society to the kind of food it eats and the way it eats that food‚ and relates fast food to other social processes and institutions
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the country has favorable demand environment for the fast food industry in Asia. Although China and Singapore’s economies grew at seven and ten percent‚ respectively‚ within the last year‚ the former is too undeveloped for a company with no operations in Asia and the latter represents a market that has been saturated. Ranking fifth on GNI per capita is a double-edged sword. On the one hand‚ Korea only ranks behind the countries whose fast food industries have already matured and thus showing that
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There is always a controversy about whether junk food should be taxed. Junk food means that there is a little redeeming nutritional value which has small amounts of vitamins or minerals in the food or that it is high in sugar and fat. This effects people’s health in that concentrated sources of sugar or fat can increase weight if the calories are more than the person’s need. However‚ some people argue that junk food consumed by many groups in society because it is the most convenient‚ easiest and
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Hoo Sze Yen www.physicsrox.com Physics SPM 2011 CHAPTER 3: FORCES AND PRESSURE 3.1 Pressure Units of pressure Unit Note Pa SI unit N m-2 Equivalent to Pa N cm-2 cm Hg m water atm 1 atm = atmospheric pressure at sea level bar 1 bar = 1 atm Pressure is the force which acts normal per unit area of contact. P= F A where P = pressure [Pa] F = force [N] A = area [m2] For atmospheric pressure only 3.2 Pressure in Liquids Pressure in liquids are not dependent on the size or
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Fast Food in HK – McDonald’s VS KFC Fast Food Culture in the worldwide Fast food‚ as you can understand is the term referring to food that is prepared and can be delivered in a fast time. It is traditionally American style meal that always included French fries‚ burgers and soft drinks. Restaurants store precooked ingredients‚ once the customer gives an order‚ take-away can be ready in a while. To be called as “Fast food”‚ these foods must meet a few standards: good time management‚ quality stability
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Fast Food‚ Fast Death Almost 75% of people in the United States of America are considered to be overweight or obese. Food such as burgers and chicken nuggets are being consumed by the average American daily‚ this may indicate why our Nation’s waistline is increasing from the overconsumption of meat and unhealthy fats. Fast food is the leading cause for this spread of obesity in America providing the drug addicts with their fix‚ and due to ignorance and lack of motivation Americans are doomed to
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sectors and industries that involve products of daily as well as occasional use for the consumers. The use of the products can vary from industrial purpose to private consumption. One such thriving industry in the modern world is the food and beverage industry. Food and beverage industry combined with the hospitality sector makes up one of the most attractive target sectors for multi-national corporations. The concept evolved from the very first diners in the late 18th century‚ when the world realized
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Diana Guzman EAP English Mrs. Nelson‚ Per. 2 May 1‚ 2011 The Opportunity to Learn‚ Is food Dangers? Most parents shop and cook for their children .As children grow older‚ they gain more responsibility and parents relinquish some control. Some parents think that their children are old enough that they forget to teach their children the importance of eating healthy and cooking. Some say that they are too busy and work too much to teach their children how to cook. Tom Small states that
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