FOOD SERVICE CUSTOMER SATISFACTION AND SERVICE STRATEGIES A Research Paper Presented to The Faculty of English Department College of Hospitality and Institutional Management Our Lady of Fatima University-Antipolo Antipolo‚ Rizal In Partial Fulfillment of the Requirements for the Course Hotel and Restaurant Management Villanueva‚ Jean Postrero‚ Rica Nava‚ Juan Francis Cas‚ Byrne Ran Navaja‚ Ireneaus March 2015 Chapter I INTRODUCTION A. Background of the Study During the
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Functions of health and safety representatives (HSRs) Training Manual handing Inspections Information about the current relevant legislation can be located on the state government leglislation website on the internet. Assessment activity 2: Define OHS responsibilities for all workplace personnel in accordance with OHS policies‚ procedures and programs When defining reponsiblilities‚ what must be included? Health and safety legislation and standards relevant to the workplace must be determined
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Fast Food Restaurant Business Plan 1.0 Executive Summary 1.1 COMPANY & INDUSTRY Nudlez‚ a Washington Corporation‚ is in the fast-food service industry. The company has developed a unique business model that reduces overhead by utilizing mobile vending units as opposed to brick and mortar stores. This is a very popular alternative to dining in larger business centric cities. 1.2 PRODUCTS & SERVICES Nudlez provides high quality‚ fast-served Asian-styled meals‚ based on a central theme
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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Fast foods have become a common trend amongst many individuals. Most people would always say they don’t have time hence opt for fast foods. With the advancement of modern technology these foods are made in way that leaves questions unanswered. Despite research showing organic food such as meat and poultry serve better nutritious supplements‚ most people tend to rely on fast foods such as vanilla and‚ barbecue more so in U. S. A. (Alexander‚ 22). There are some negative aspects pegged to modern
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The entire system or process of doing work should be studied before undertaking a thorough investigation of a specific operation in the process. Such an over-all study will ordinarily include an analysis of each step in the manufacturing process or system. Process Analysis Tools ♦Operation process chart ♦Flow process chart ♦Flow diagram OPERATION PROCESS CHART The operation process chart shows the chronological sequence of all operations‚ inspections‚ time allowances‚ and materials
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THE PRODUCT 4 2. PRODUCT 5 a) Dimension and focus 5 b) Aspects of differentiation and product quality 6 c) Product Portfolio 6 d) The Brand 7 3. PLACE 9 a) Commercial distribution concept 9 b) Logistics 9 c) The supply process 10 d) Intersuppliers 10 e) Points of Sale 11 4. PRICE 12 a) Price concept 12 b) Pricing strategy 13 c) Determinants of pricing strategy 14 c.1) Costs 14 c.2) Market and Demand 14 c.3) Competition 15 5. PROMOTION 17 a)
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一、True/False Questions 1、Logistics clearly contributes to time and form utility. 2、The purpose of logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist
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Fast Food Nation For many years‚ I consumed fast food. My experiences with fast food like Carl’s j.r.‚ Burger King and Wendys for an example has leaded me to struggle with my weight my entire life. At the time being‚ I was not fully aware of the consequence of eating it just as some people in society today do not realize what kind of harm it causes your body. I use to find fast food rewarding because you did not have to prepare your food yourself on the contrary you
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