restaurant employee will answer “customer satisfaction.” When pressed to provide a specific definition and measurement‚ few can do so. There is an old maxim in management that says‚ “If you can’t measure it‚ you can’t manage it‚” and so it is with quality. If strategic management systems and the competitive advantage are to be based on quality‚ every member of the organization should be clear about this concept‚ definition‚ and measurement as it applies to his or her job. Harvard professor David Garvin summarized
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When I here the word hero the first things that come to me are the words bravery‚ courage‚ honesty and faithfulness. In my opinion‚ everybody has their own definition of a hero but yet all the definitions have general similarities. A hero can be a complete stranger‚ or someone you see everyday. Sometimes there real‚ other times there fictional. A hero can be someone with courage and strength‚ and other times just someone that was there for you when no else was. Most importantly I feel a hero helps
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Essay II Definition Essay The definition of basketball as defined by the Webster dictionary is as follows: Basketball - noun. Bas-ket-ball: A usually indoor court game between two teams of five usually five players each who score by tossing an inflated ball through a raised goal; also: the used in this game. The game of basketball was invented in December 1891 by the Canadian-American educator by the name of James Naismith‚ which at the time was an instructor at what is now Springfield
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The Definition And Application Of Economics The definition of a subject indicates not only what to study‚ but also why to study. So it is crucial to achieve a fulfilling understanding of the subject matter‚ especially for a beginning learner. This paper analyses the definition based on the past relevant views‚ and then links it to nonacademic use. Definition of economics To have an outline of what economics is‚ it is necessary to review the opinions of representative scholars of the main
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Extended Definition {To explain a new term or phrase} It is unfortunate that homosexuality is so looked down upon in our time and age. The definition “homophobia” was coined to describe a fear of homosexuals. However‚ the word is not used in the terminology it is meant to be used. I do not believe that people legitimately fear homosexuals as much as they are intolerant towards them. It is fear of abnormality that drives people to homophobia. In the 1970’s‚ George Weinberg coined the term
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When asked what the definition of racism is‚ I would typically reply “When a person makes a rude comment about someone’s skin color‚ offending that person.” It’s too bad that my definition of racism doesn’t even touch the real definition or define what a racist is. In the book God Bless America author Melvin James has his own definition as to what racist persons do. He states “Racist persons treat persons differently and negatively because those persons belong to a certain racial or ethnic background
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A Definition of a Friend What is the definition of a friend? A friend is a person that knows‚ likes‚ and trusts. There are many people that have friends that they can count on for anything. Others have fair-weather friends that are there when they need something. There are countless definitions of what a friend could be. For instance‚ someone who has a close personal relationship of mutual affection and trust with another is another definition of a friend. One knows the true meaning of friendship
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Night In the story‚ ‘Night’‚ author Elie Wiesel shares his most personal experiences during the Holocaust‚ during which he lost his family and many friends. As a young man‚ Eliezer’s faith in humanity and religion is shattered following the unparalleled evil perpetrated by the German’s against the Jews. In the year 1944‚ at the young age of fifteen‚ Eliezer and his family were taken from their home to the Auschwitz concentration camp‚ and then to Buchenwald where they endured unimaginable cruelty
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We were in a car on our way to the beach‚ because leatherback turtles were found and are expected to have eaten plastic and have it stuck around their body. Leatherback turtles are one of the biggest form of sea turtles. They can grow up to 2.4 meters long. I asked‚“does any of you know how big these are.” We were with 3 of us in the car. Even though it was more like a bus to fit the turtles in. The others in the ‘car’ are called James and Faith. I am the youngest of the three. I am 17 years old
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Each person’s life is a journey on a contorted road dotted with bumps and craters. At certain points‚ the bumps could seem as high as mountains and the pits as deep as lots‚ making this journey called life appear quite despondent. Although occasionally‚ your predicaments are entirely fate’s blunders‚ but perchance‚ they are your own. Your personal characteristics roughly resemble a steering wheel for your journey. They could be positive traits‚ which could steer you on a more decent path; or negative
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