1. Makadok (2001) emphasizes the distinction between capabilities and resources by defining capabilities as “a special type of resource‚ specifically an organizationally embedded non-transferable firm-specific resource whose purpose is to improve the productivity of the other resources possessed by the firm” [4](p389). “[R]esources are stocks of available factors that are owned or controlled by the organization‚ and capabilities are an organization’s capacity to deploy resources”:[3] p. 35. Essentially
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B - 38. When a process fails to satisfy a customer: a. it is quite often the customer’s fault. b. it is considered a defect c. it is time to reengineer the process. d. it is usually half the customer’s fault and half the company’s fault. D - 39. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects? a. Value b. Fitness for use c. Psychological impressions d. Individual development B - 40. Which of the following
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everyday job‚ so that quality management would be a part of that job. And last‚ is to record honest numbers. Insurance was becoming more ubiquitous and customers were having a hard time differentiating one firm from another. Of all their core capabilities‚ DAV’s customer service was seen as the best way of standing out of the insurance crowd. DAV management believed that customer service was a critical element in DAV strategy to maintain current
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major changes in order to eliminate the root causes of the changes. Statistical process control has found widespread application in the manufacturing of discrete parts industries for process improvement‚ process parameter estimation‚ and process capability determination. Engineering process control (EPC)‚ on the other hand‚ uses measurements to adjust the process inputs intended to bring the process outputs closer to targets. By using feedback/feedforward controllers for
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control within target limit for defects. However‚ even though the process is statistically in control in an instance according to control charts‚ it may not conform to the requirement specifications. So the Kyung evaluated “Process Capability” using “Process Capability Ratio (Cp).” The book “Operations Management” defines that the “Cp is the ratio of the range of the design specification (the tolerance range) to the range of process variation” and explains if Cp is
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DELL Computers‚ a leading PC supplier to corporate and government customers‚ today is now among the first companies to provide its customers with the next level of industry-standard Pentium processor power‚ while many vendors are still struggling to broaden their processor-based product lines. Dell ’s unique ability to take a market strategy position during important technology transitions because of its build-to-order manufacturing process. This build-to-order approach allows the company to maintain
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descriptive statistics in measuring quality characteristics. Identify and describe causes of variation. Describe the use of control charts. Identify the differences between x-bar‚ R-‚ p-‚ and c-charts. Explain the meaning of process capability and the process capability index. Explain the term Six Sigma. Explain the process of acceptance sampling and describe the use of operating characteristic (OC) curves. Describe the challenges inherent in measuring quality in service organizations. CHAPTER OUTLINE
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Introduction: Six Sigma is a business management strategy designed to meet customer needs and process capability. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a systematic project-oriented fashion through define‚ measure‚ analyze‚ improve‚ and control (DMAIC) cycle‚ including statistical tools‚ and creates a special infrastructure of people within the
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Information Systems Research Vol. 21‚ No. 2‚ June 2010‚ pp. 249–270 issn 1047-7047 eissn 1526-5536 10 2102 0249 informs ® doi 10.1287/isre.1080.0220 © 2010 INFORMS Technological Frames‚ Organizational Capabilities‚ and IT Use: An Empirical Investigation of Electronic Procurement J. Mack Robinson College of Business‚ Georgia State University‚ Atlanta‚ Georgia 30303‚ amishra@gsu.edu Robert H. Smith School of Business‚ University of Maryland‚ College Park‚ Maryland 20742‚ ragarwal@rhsmith
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Research Publication Date: 12 November 2010 ID Number: G00208603 Case Study for Supply Chain Leaders: Dell ’s Transformative Journey Through Supply Chain Segmentation Matthew Davis Faced with ever-changing customer needs‚ product commoditization‚ unique global requirements and new‚ low-cost competitors‚ Dell embarked on a three-year journey to segment its supply chain response capabilities. The company designed its supply chains based on a mix of cost optimization‚ delivery speed and product
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