CRM for San Francisco case of study 1. How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work‚ and what kinds of problems arose? Why was it necessary to change the business process before developing a new CRM system? The old process used a voicemail system in which customers would have to leave a voicemail with their complaint. Then somebody else would have to listen to it and hand write it in a book. The
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...........…………...........3-5 Dell’s Background………………………………………………………………………5-8 Dell’s Products .................................................................................................8-9 Supply Chain Dell Style (Situation Analysis)‚……………....................…….....10-11 Dell Weaknesses……..................................................……………………………11-13 Recommended Alternative Solutions…………………………………………. ..13-15 Physical Implementation……………………………………………………… Improving the Service Sector…………………………………………………
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1|Page Dell ’s Direct Business Model Dell ’s Direct Business Model Presented by Riti Behal – FT 14459 Gagan Dawar – FT 14221 Vaibhav Agarwal – FT 14276 Great Lakes Institute of Management‚ Chennai Riti Behal‚ Gagan Dawar‚ Vaibhav Agarwal 2|Page Dell ’s Direct Business Model Describe the “Direct Business Model” The direct model has become the backbone of our company and the greatest tool in its growth. – Michael Dell. Dell ’s direct business model bypasses the dealer in the supply chain
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Matching Dell Case Analysis When analyzing a firm’s competitive advantage‚ it is important to look both at its revenue and ist cost side. In this particular case‚ Dell’s competitive advantage can be mainly attributed to its reduced average costs. In general‚ the reduction of average costs can be mainly traced back to Dell’s improved Supply Chain Management by the following measures: • A decrease in the cost of capital commitment can be achieved through just-in-time production‚ which is facilitated
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Table of contents Case comprehension p. 2 Situation analysis p. 2 Diagnosis p. 4 Alternative choices p. 5 Predicting outcome p. 5 Choice p. 7 Solution outline p. 8 Case comprehension Dell Computer Corporation was founded in 1984 by Michel Dell‚ as a result of a growing demand for his pre-formatted hard-disks and upgraded IBM-compatibles. Within a year‚ Dell introduces its first own-design computer system and in 1989‚ the company introduces its first laptop. The first
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capability to support the requirements of Ford and it appears that Ford and their dealers have not too much communication in obtaining the accurate forecast. Meanwhile I am also aware of its highly complex nature of auto manufacturing comparing with computer industry. It would be applicable for the customers to place order online as all their concerns are the price and specification. However with several 10 thousand dollars’ car‚ the customers would prefer to go to dealership to do test drive. Thirdly
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Dell Computers Sales Function Paper Week One MKT-445: Sales Tools and Strategies The company chosen is Dell Computers. Dell is a computer sales-oriented company that began in 1984 by Michael Dell in Austin‚ Texas. Dell Computers focuses on customer satisfaction. This does not stop at the final purchase of a computer. This satisfaction started with the idea and the design‚ manufacturing‚ packaging‚ the sale‚ and continues with the technical support after the sale has been made. Without the
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its customers. The customers are able to order goods and services at competitive prices‚ and how these items are acquired goes unnoticed. To the casual observer‚ Dell Corporation’s business is deceptively simple and operates seamlessly and effectively. For example‚ an interested customer goes onto the Internet‚ prices and orders a computer customized with a desired set of components‚ and two to three days later it is delivered right to their doorstep. Due to the seamless nature of the ordering and
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------------------------------------------------- A Case study of Dell supply chain management Liu Xingrui 920514-7482 tml10xlu@student.hig.se Xiao Ziye 920801-6619 tml10zxo@student.hig.se Peng Yunyi 930204-9128 tml10ypg@student.hig.se Liu Siqi 921026-9628 tml10slu@student.hig.se Date Summary Dell’s supply chain is typical paragon among the computer manufacturing industry. The advantage of supply chain lead to a rather strong marketing performance for dell than it ever had been. This paper takes
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Market Trends and Changes in Dell Computers Kim Jones University of Phoenix ECO/365 Dr. Dominic F. Minadeo September 10‚ 2009 Market Trends and Changes in Dell Computer This paper will describe market trends that Dell Computer may face in the near future. Possible changes will be identified within the following areas; market structure‚ technology‚ government regulation‚ production‚ cost structure‚ price elasticity of demand‚ competitors‚ supply and demand. This paper will also touch
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