OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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illicit drugs‚ they are called cutting agents‚ whereas the deliberate addition of toxic adulterants to food or other products for human consumption is termed as poisoning. Research Methodology: In this project we have looked at various reports and case studies available publicly and gathered secondary data from various sources. This has helped us analyze the situation of food adulteration with a wider perspective. Findings: In a research paper published by Online Journal of Health and Allied Sciences
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Industry Analysis of Food Service Industry The foodservice (or food service) industry (US English; catering industry in British English) encompasses those places‚ institutions‚ and companies responsible for any meal prepared outside the home. This industry includes restaurants‚ school and hospital cafeterias‚ catering operations‚ and many other formats. Although the restaurant industry is very competitive‚ the lifestyle changes created by modern living continue to fuel its steady growth. More and
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Competitive Rivalry The Competitive Rivalry in South Africa is high and will continue to increase as new Providers enter the industry. * The Competition is based on price and quality. The entry of every new Customer brings with a new set of price cuts and hence intensifies competition between cell phone provo=. Major threats currently: * Cell C‚ because they are a low cost service provider of many services‚ and this has helped Cell C to penetrate the market. * MTN and Vodacom offer
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Leadership in General The study of leadership has an extremely long history‚ and presently is one of the most popular areas of management study and publishing. Yet‚ despite this long history of interest in the subject of leadership much is still unknown and unresolved about the idea of leadership. Today‚ there are many different conceptions about what constitutes leadership and effective leaders. Notice that most people talk about leadership as if they clearly understand what constitutes leadership
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Case Analysis - Atlantic Computer – A bundle of pricing options Introduction – Atlantic computer is the largest player in the hi-tech IT hardware industry and a major player in the server market. Based on the fast growth of the internet and with it the proliferation of corporate websites and file sharing systems‚ huge demand is predicted in the basic server segment market over the next few years. In order to make the most of this opportunity‚ Atlantic has come put with a new product called Tronn
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Intro in 3-5 sentences: The Bonus Army was in Washington marching to get the bonus that government promised them after serving their time in the war. The government couldn’t pay these people the money they were promised because the government wasn’t earning any money either. Yes‚ he sent troops to “evict the squatters” because after a background check on some of the people‚ they found that a lot of them hadn’t even served in the war and that most of them were ex-convicts. This makes it hard for the
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offences of: Culpable driving causing death‚ negligently causing serious injury and driving while disqualified. Annie’s actions resulted in one death and four serious injuries including her own. Today we examine all factors leading to this event and reveal Annie’s sentencing and suggest recommendations for future mishaps. On January 16th Annie pleaded guilty to the alleged one count of culpable driving‚ one count of negligently causing serious injury and one count of driving while disqualified.
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1. Introduction Purpose of this assignment is to analyse the case study of the Dell Inc‚ relating to the seven questions asked on the case study. Objective of the case study analysis is to get a deeper understanding of the Global production‚ outsourcing and logistics. 2. Company overview Dell is a global information technology company that offers its customers a broad range of solutions and services delivered directly by Dell and through other distribution channels. Their focused is to provide
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Dell was the first mover with its business-to-customer model and internet sales and services since Dell reinvented the value chain for PC industry. Although China would become the second largest PC market after US‚ Dell’s decision of positioning in this market was very crucial. Direct selling of business-to-customer model through the Internet! Does this create competitive advantage in China like it did in USA and Europe? If not what should Dell do to expand Chinese operations? If so what should Dell
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