CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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chosen by this reader due to Jeffrey Krames’ reputation‚ prior writings‚ and the fact that several of these CEOs are considered shining examples of the modern CEO. Krames takes an in-depth look at the modern icons of business leadership: Michael Dell of Dell Computer‚ Bill Gates of Microsoft‚ Andy Grove of Intel‚ Herb Kelleher of Southwest Airlines‚ Jack Welch of General Electric (GE)‚ Sam Walton‚ formerly of Wal-Mart (now deceased)‚ and Lou Gerstner of IBM. Krames uses interviews and expert analyses
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Steve Jobs: A Transformational Leader Steve Job’s is a visionary inventor who is co-founded and CEO of Apple Inc.‚ the most valuable company in Silicon Valley. Before claiming his title as CEO he first got ousted from his company in 1985 and invited back as interim CEO in 1997. In the following decade he survived two near death experiences‚ one securities-law scandal‚ and also conceptualized and ran his product line-up to become the dominant leader in four distinct industries – music‚ movies
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the years including; Gateway‚ Packard Bell‚ and Texas Instrument. The biggest acquisition to the company was Gateway‚ which cost $710 million and made Acer one of the biggest North American competitors in the electronics market. In 2009 they passed Dell has the world’s second largest PC makers. The estimated revenue of Acer in 2010 was about $19.9 billion dollars. A new goal for the company is to try and branch out to the Chinese market in order to become more competitive worldwide. Acer recently
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CSD Hire Purchase Items Price List Print out Date: September 12‚ 2014 Page 1 of 60 Cate gory AI 1 R C O N 2 DI TI O N 3 E R S.No Item Name CHANGHONG AC SPLIT(12 Y 4) Price WEF 02-FEB-13 CHANGHONG AC SPLIT(18 Y 4) Price WEF 02-FEB-13 DAWLANCE SPLIT AC 1 TON(MONOGRAM SL-15) Price WEF 17-JUL-14 4 DAWLANCE SPLIT AC 1.5 TON(MONOGRAM SL-30) Price WEF 17-JUL-14 5 DAWLANCE SPLIT AC 2 TON(MONOGRAM S--45) Price WEF 17-JUL-14 6 DAWLANCE SPLIT AC(DAC-15
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Hewlett-Packard Hewlett-Packard Company or HP is an American multinational hardware and software corporation headquartered in Palo Alto‚ California‚ United States. (from Wikipedia) And HP product lines include personal computing devices‚ enterprise servers‚ related storage devices‚ printers and imaging products. At the same time‚ HP markets products to household‚ small- and medium-sized businesses and large enterprises. HP’s mission statement is that to provide product‚
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critical Introduction Acer Incorporate is a leading manufacturer of personal computers and notebook computers. The company is into research‚ design‚ development‚ manufacture and distribution of IT products worldwide. The company markets Acer brand products‚ including mobile and desktop personal computers‚ servers and storage‚ LCD monitors‚ projectors‚ high-definition TVs‚ peripherals and e-business solutions throughout the world. The company principally offers its products under four key brands
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Finance and Risk Management 180+ Transactional Banking 200+ mBanking‚ eBanking and mPayments © 2011 SAP AG. All rights reserved. Confidential 2 SAP in BFSI in South Asia General Ledger‚ Financial Consolidation‚ Procurement Mobility CRM‚ Business Analytics Human Capital Management Corporate Connectivity Business Analytics Treasury (Asset Management) © 2011 SAP AG. All rights reserved. Confidential 3 Notable Analysts recognize SAP Solutions in Banking FORRESTER
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Case Study Assignments Week 1: Robin Hood Completed. Week 2: Dell Inc. in 2008: Can it Overtake Hewlett-Packard as the Worldwide Leader in Personal Computers? Week 3: Southwest Airlines in 2008: Culture‚ Values‚ and Operating Practices Midterm Exam: Competition in the Movie Rental Industry in 2008: Netflix and Blockbuster Battle for Market Leadership Answer the following questions from the list below: Questions 1‚ 2‚ 4‚ 5‚ 6‚ 9‚ 10‚ 11‚ 12‚ and 13 Week 4: PepsiCo’s Diversification
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these expatriates before their decent into international territory to ensure that they are comfortable managing human resources and implementing various programs‚ cross culturally‚ this program has failed (Allen D Engle Sr‚ 2004). As a spin off from Dell Computer Company‚ Tex Mark wasn’t the only one having an issue that day; Eric Christopher was not having the best morning either. Sitting in traffic contemplating the day’s tasks along with trying to resolve the issue of. In the beginning of the case
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