Introduction to International Business Case 4: Dell 1. Dell’s most important FSA is their direct selling. Other FSAs are their behavior with the customer and their high level of inventory. These FSAs can be summarized with the 3 golden rules of Dell: ‘never sell indirect’‚ ‘disdain inventory’ and ‘always listen to the customer’. The macro-level requirements for the direct sales model to be successful in Dell’s case are the customers’ behavior in the 1980s. The customers became very sophisticated
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Environmental Analysis of Dell Organization Industry Environment Competitive Rivalry The competitors to Dell are as follows: Hewlett-Packard‚ IBM‚ and Sun Microsystems (Hoovers). HP and IBM pose the biggest threat in competition. Dell ’s sales overview has increased each year except for 2001 to 2004. In 2001 the annual sales in millions were $31‚888 and a major increase in sales in 2004 at $41‚444.0. (Hoovers). In terms of Entry Barriers‚ Dells direct to consumers sales approach has increased
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Direct from Dell-Strategies that Revolutionized an Industry 1. a. In a span of 20 years‚ from 1984‚ Michael Dell became the leader of one of the most profitable and innovative organizations in the world. The meteoric rise of Dell Computers Corporation was largely a result of some innovative strategies and perspectives and reveals a new model for doing business in the information age. Discuss the major mistakes made during this period and the resulting lessons learnt by Dell. First mistake‚ though
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with independent auditors‚ Vice President of Corporate Audit and Dells management the adequacy of Dell’s control on financial reporting which includes computerized information system controls and security. • With independent auditors it reviews the results of their audit of Dells internal control over financial reporting. • With Dells Vice President of corporate Audit it reviews the scope and plan for conducting internal audits of Dells internal controls over financial reporting and obtaining reports
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Michael Dell Taking The Direct Approach October 9‚ 2008 2. URL: http://www.entrepreneur.com/article/197566 Michael Dell Founder of Dell Computer Corp. Founded: 1984 "You don’t have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream."-Michael Dell Michael Dell wasn’t the
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Real world situation – Dell Inc. Dell Inc. was founded in 1984 by Michael S. Dell‚ who developed the supply chain formula‚ which would end up making Dell one of the world leaders in PC sales. When applying the resource-based view and the VRIN-framework to Dell‚ it becomes clear that Dell has a definite competitive advantage. Dell’s success-formula combines several resources which are “unique‚ valuable to customers‚ and difficult to imitate”. What makes Dell so special‚ is the fact that it does
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Building profitable customer relationship with CRM Introduction CRM is the essential part of modern business management. CRM has received a lot of attention and come to occupy a central place as a vital strategy in organization. The ultimate purpose of CRM in any organization is to increase profit. In case of CRM this achieved mainly by providing better services to the customer than the competitors. Traditionally‚ customer service centers have always been regarded as cost centers. In the 80s‚
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SECTORS” SUB THEME: CRM - AN EFFECTIVE TOOL IN INSURANCE SECTOR INTRODUCTION Developing close‚ co-operative relationship with customers is more important in the current era of intense competition and demanding customers‚ than it has ever been before. CRM is a strategy that can help them to build long-lasting relationships with their customers and increase their profits through the right management system and the application of customer-focused strategies. CRM is a combination of policies
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Feasibility study By Paul Flynn For Dell Computers [pic] 1. Executive summary: This feasibility report aims to outline issues associated with feasibility regarding the proposed re branding of dell computers and the initiation of future designs. This involves questions such as whether the firm can afford to implement the system‚ whether the costs out way the benefits‚ and whether the proposal will fulfill the criteria of the proposal. The report will also contain a needs analysis that
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Exporting PMA/CRM software package into Russian Federation by BTS Software Pty Ltd Strategic export marketing plan – Situation Analysis Executive summary BTS Software Pty Ltd is an Australian software company developing innovative state-of-the-art products. The latest product released by the company is BTS Software-PMA a Process Mapping software tool targeted at the banking industry. The product is relatively easy to implement and can be customized by non-technical staff. Additionally
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