deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this QFD model for the supplier
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Chapter 3 Literature Review of Sales Promotion schemes and Consumer Preference. 3.0 Promotion and Consumption 3.1 Sales promotion Schemes and Consumer Preference 3.2 Brand Equity Measurement 3.3 Sales Promotion Types and Preferences 3.4 Valence of a promotion 3.5 When Promotion is Informative 3.6 Perceived discount 3.7 Store Image 3.8 Name Brand Vs Store Brand 3.9 Change in Purchase intention due to Sales promotions 3.10 Promotion threshold 3.11 Consumer Price Formation : Reference Prices 3.12 Price
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faith in your is who‚ and what you deal with that shapes your human development. James Fowler‚ and Mary Dell are two philosophers that use faith to determine how it correlates with developing human development. According to Fowler (1981)‚ a person’s faith development reflects a meaning-making process in which individuals seek to understand their own lives‚ and the values and commitments that direct them. Fowler (1981)‚ believes that individuals begin to understand their relation to others and the
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SALES & MARKETING PLAN (For 2011 – 2012) THE IMAGERY HOTEL‚ XYZ CITY‚ INDIA The presented sales and marketing plan has been worked upon while covering the theoretical knowledge gained during the duration of module. The sales and marketing plan covers only the rooms division strategy due to word count limitation (Revenue aspects such as Food & Beverage outlets‚ other revenue etc are not being discussed). Glossary at the end of appendices features the key industry specific terms used in the plan
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Dell-New Horizons HBS case-9-502-022 Introduction As a consecutively successful and fast-growing company‚ Dell’s management got the pressure of maintaining the rapid growth. On the other hand‚ the hyper-growth in the PC industry over-drafted some growth potential in the coming years and the bubble of the internet economy burst so the speed of the growth would slow down. Since March 2000‚ Dell’s performance in market capitalization and stock prices had got a slump. In addition‚ competitions were
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Sleepless in Sales The demand exists‚ the product is good‚ and the sales team is working harder than ever. Yet you are still losing sales. Different times require different solutions‚ and B2B companies need to find them. Sleepless in Sales 1 It’s 3:15 a.m. Awake again. My brain won’t shut off. Why are sales down? Our product is competitive‚ clients like it‚ and we’ve run all of the obligatory sales improvement programs. Maybe it’s the sales team. They keep saying it’s tough to keep up with so
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A review of DirecTV In early September 2011 after watching a DirecTV commercial I made the decision to call for more information about their product. After speaking to a representative for approximately 45 min. I decided to schedule an installation at my home. What I should’ve done before that was to ask a few more questions regarding the contract I was about to sign. What I found out is that DirecTV is actually two products advertised as one and is not until the second year of your contract that
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Be a Sales Superstar By: Brian Tracy Dedication This book is dedicated to my dear friend and business partner Ib Moller‚ a great entrepreneur‚ a superb sales professional‚ an excellent executive and a fine person in every way. Preface This book is for ambitious salespeople who are eager to increase their sales and boost their incomes immediately. It is written for those who are‚ or intend to be‚ in the top 10% of their fields in selling. Every idea is aimed at the Sales Superstars of today
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Teaching Notes FRESHDIRECT‚ AS OF OCTOBER‚ 2004 Case Uses & Objectives The FreshDirect case presents a strategy analysis and formulation problem in an entrepreneurial e-business environment. It provides students with a case that contains all the elements necessary to lead them through a course overview in a practical real-world setting. This case can be used to augment discussions of strategic analysis‚ specifically both internal and external environmental analysis (Chapters 2 & 3 in Dess‚ Lumpkin
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Q1. Suggest the most effective route to market/ Channels for sales of: a) Pre-School As World School is leading player in pre-primary and ERP/learning management solutions for Schools and Colleges in Maharashtra. They have 200 pre-schools in tier-2 and tier-3 cities of Maharashtra. They were established in 2007 and have grown since then through the franchising channel for preschool business and direct sales channel for the ERP/learning management business. The decision to enter the smaller
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