E-Contracts and E-Signatures I. Forming Contracts Online Disputes arising from contracts entered into online concern the terms and assent to those terms. A. Online Offers Terms should be conspicuous and clearly spelled out. On a Web site‚ this can be done with a link to a separate page that contains the details. The text lists subjects that might be covered‚ including remedies‚ dispute settlement‚ payment‚ taxes‚ refund and return policies‚ disclaimers‚ and privacy
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1. Describe various e-government initiatives. 2. Understand e-government implementation issues including e-government 2.0 and m-government. 3. Describe e-learning‚ virtual universities‚ and etraining. 4. Describe e-books. 5. Describe knowledge management and dissemination as an e-business. 6. Describe C2C activities. 7. Describe collaborative commerce. Copyright © 2011 Pearson Education‚ Inc. Publishing as Prentice Hall 6-2 • e-government E-commerce model in which a government entity buys or provides
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New York Stock Exchange. COMPANY PROFILE Customer Relationship Management (CRM) software allows companies to manage their contact with their customers. It is critical for every industry to have a wealth of information about each customer’s preferences. CRM allows companies to integrate customer information with marketing promotions that results in higher profitability for the company. For the gaming industry‚ CRM software has allowed them to manage
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Building profitable customer relationship with CRM Introduction CRM is the essential part of modern business management. CRM has received a lot of attention and come to occupy a central place as a vital strategy in organization. The ultimate purpose of CRM in any organization is to increase profit. In case of CRM this achieved mainly by providing better services to the customer than the competitors. Traditionally‚ customer service centers have always been regarded as cost centers. In the 80s‚
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INTEGRATING SERVICE PARAMETERS – BSCS AND SIEBEL CRM Table of Contents 1 Overview 3 2 Types of Service Parameters 3 3 CRM Products Definition 3 4 BSCS Products Definition 3 5 Integration 4 1 Overview Products or services may be configured with some parameters or attributes using which a generic service can be made specific while ordering‚ e.g. a generic product “Missed Call Alert” can be configured with one parameter which can have different values like “no
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SECTORS” SUB THEME: CRM - AN EFFECTIVE TOOL IN INSURANCE SECTOR INTRODUCTION Developing close‚ co-operative relationship with customers is more important in the current era of intense competition and demanding customers‚ than it has ever been before. CRM is a strategy that can help them to build long-lasting relationships with their customers and increase their profits through the right management system and the application of customer-focused strategies. CRM is a combination of policies
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On Premise and Client/Server CRM Applications In the early days of CRM (the term was originally coined in 1992 when customer service and sales force automation were first automated and paired) the only delivery model available was client/server-based software. In this model the company purchased the licensed software and bought the hardware to operate it on. These systems‚ which as still in use today‚ place the burden on IT staff to install complex hardware and software programs in-house and deal
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- METRO CASH & CARRY VIETNAM - THE CRM PIONEERING APPLICATOR IN VIETNAM MODERN STORE SYSTEM Nguyen Kim Hai SID: 106506 MBAV5652. Advanced Marketing Columbia Southern University CITC‚ Vietnam Professor Larry Richard Williams Jun 12‚ 2006 ABSTRACT: Vietnam ranking 3rd behind leader India and Russia in by A.T. Kearney’s 2006 Global Retail Development Index (GRDI) forecasting an extreme fierce competition in domestic market when global giant retailers Wal-Mart
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Drama Assessment – Commedia dell’Arte This term during our drama lessons we have been exploring and learning about Commedia dell’Arte‚ a comical and slapstick style of theatre that first became popular in Italy during the 16th century. I had never heard of Commedia before we began studying it in class‚ so my first impressions were that it was extremely over the top and exaggerated! At the start of the topic I didn’t think that I would enjoy it very much as‚ because of the use of stock characters
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Leading Turkish Airline Manages All Agency Activities Thanks to New CRM System Pegasus initially began using Microsoft Dynamics CRM to manage the activities of sales representatives. Thanks to its strong infrastructure‚ the company quickly expanded the area of Microsoft Dynamics use in order to manage all agency relationships and respond to unscheduled charter flight requests coming from different channels. Business Needs Pegasus is expanding its operations with each passing day‚ while investing
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