DELL ONLINE V. KASTURl RANGAN and MARIE BELL are with Harvard Business School. Y. K a s t u r i Marie Rangan Bell Professor V. Kasturi Rangan and Research Associate Marie Bell prepared this case as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain facts and data in the case have been disguised. Copyright © 1998 by the President and Fellows of Harvard College. To order copies or request
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Matching Dell Between 1994 and 1998‚ the revenue of Dell Computer Corporation rose from $3.5 billion to $18.2 billion‚ and profits increased from $149 million to $1.5 billion. The company’s stock price rose by 5‚600%. During the same period‚ Dell grew twice as fast as its major rivals in the personal computer market and tripled its market share. In the first half of 1998‚ Dell reported operating earnings that were greater than the personal computer earnings of Compaq‚ Gateway‚ Hewlett Packard
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market‚ the organization can identify which customers that can match with their products and services. In Dell‚ the segmentation is a backbone for them. There are two segmentation criteria in Dell; segmenting consumer market and segmenting business market. In the segmenting consumer markets‚ there are geographic‚ demographic‚ socio-economic‚ behaviour and psychographic segmentation. In Dell‚ the purpose to segment the consumer markets is focus to the personal users or for home users. The geographic
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Introduction to Dell Michael Dell founded the company Dell to offer network servers‚ workstations‚ storage systems‚ Ethernet switches‚ desktops‚ and notebook PCs after successfully selling his computers to customers directly in Texas. Over the course of three years his sales volume warranted the opening of an international sales office in 1987. In 1988 he began selling to large customers including several government agencies and Dell became a publicly traded company. Dell made the bold decision
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different situations where we have to tailor our type of speech‚ a quick example would be speaking with friends‚ you are more relaxed‚ and less informative‚ whereas if you were presenting to a class‚ you would be more formal and informative. Dell Hymes ‘speaking model’ is and effective and precise method to use when considering elements of communication‚ and planning speech. Even using specific components alone can be useful to everyday communication. It’s effectiveness is displayed through
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Dell Computers1 Introduction Dell Computers was founded by Michael Dell in 1984 and has its corporate headquarters in Round Rock‚ Texas. Michael Dell’s winning idea was to sell computer systems directly to customers‚ allowing him and his company to understand customer needs well and therefore to provide the customer with the most appropriate computing solutions. Dell still practices the direct business model‚ saving time and cost by bypassing retailers and passing on the cost savings to the
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world. Later to be known as Dell Computers Corporation and now Dell Inc.‚ this company was founded by this‚ college dropout ‚ Michael Dell in the early 1980’s who started out upgrading hard drives for IBM compatibles. A year of computer upgrades for local businesses the company had grown to a $6 million business‚ at the end of 1985 Dell started offering custom built-to-order machines which caused the company to explode with $70 million in sales. Within five years Dells’ total sales had grown to an
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Dell – Kelby Allen The just-in-time (JIT) inventory method is a method of inventory management. “The goal of these concepts‚ contrary to popular belief‚ is not to reduce inventory‚ although that ’s an appealing side benefit. Instead‚ JIT (like its imitators) is a continual process aimed at eliminating waste and solving problems throughout the supply chain” (Minahan‚ 1997‚ p. 45). Since its inception in 1984‚ Dell Corporation‚ Inc. has set itself apart from competitors through innovation and creativity
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Dell is also one of the in the market setting the tone for horizontal structure communication. It has adopted Hofstede’s low power distance dimension. In the Retention‚ Acquisition‚ and Development account‚ communication involves much horizontal communication with lean hierarchy. The organization has been able to run much like an entrepreneur startup even though it has reached gargantuan size. The lean hierarchy is one of Dell’s key success factors because it creates more efficiency in the workplace
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Procedures Dell has in Place to Ensure Ethical Behavior Dell Corporation has fostered a culture of integrity where employees thrive as they are proud to work in environment that adheres to the company values both legally and ethically and the laws of the countries where Dell conduct business. The company has established a Global Ethics and Compliance Office along with the “human resources department” and other internal partner organizations to achieve such an ethical environment. The first
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