COMPANY BACKGROUND Dell traces its origins to 1984‚ when Michael Dell created PCs Limited while a student at the University of Texas at Austin. The dorm-room headquartered company sold IBM PC-compatible computers built from stock components. Dell dropped out of school in order to focus full-time on his fledgling business‚ after getting about $300‚000 in expansion-capital from his family. In 1985‚ the company produced the first computer of its own design‚ the "Turbo PC"‚ which sold for $795. PCs
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TQM TOTAL QUALITY MANAGEMENT Total quality management is a management approach centred on quality‚ based on the participation of an organisation’s people and aiming at long term success. This is achieved through customer satisfaction and benefits all members of the organisation and society. A SHORT PAST OF TQM • 1920s: Businesses clearly separated the processes of planning and carrying out the plan‚ the hawthorne experiments in the late 1920s showed how worker productivity could be impacted by
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such a competitive market. Ford was slowly implementing processes to keep them current and competitive‚ but moving to a virtually integrated strategy would ensure their longevity and competitiveness in what has become a global market. Using the Dell Computer approach to their supply chain‚ the Ford Motor Company had to adjust the moto to reflect their needs. Implementing this strategy helped the Ford Motor Company stay competitive and maintain profitable. Ford Motor Company Case Introduction:
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Quality Management‚ 6th ed. Goetsch and Davis 1 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. Quality Management for Organizational Excellence Lecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition) Quality Management‚ 6th ed. Goetsch and Davis 2 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. MAJOR TOPICS What is Quality
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may impact Dell Computer Corporation ’s marketing decisions‚ how technology impacts Dell ’s marketing decisions‚ and we will also take a look at the importance of social responsibility and ethics as related to Dell ’s marketing ventures. Dell Computer Corporation is the world ’s leading direct computer systems company. From the company ’s very modest start in 1984 to the present day‚ Dell has had many different environmental factors to work with and overcome. Like most companies‚ Dell must consider
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| |1.What is TQM |2 | |2.Why is it valued in industry |2 | |3.What does it consist of |3 | |4. How is role of HR important in TQM? |3 | |5. Implementation of TQM‚ role of HR and its |4
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effectively than Dell. These words from Michael Dell point out more than anything else how the Dell Company managed to advance to the worldwide number one in the computer industry. From a little company founded by an undergraduate student at the University of Texas‚ Dell Inc.‚ headquartered in Round Rock‚ Texas‚ has developed into a huge corporation with more than 55‚200 employees today and an annual turnover of nearly $50 billion. This paper focus mainly to analyze how the Dell company performs
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Introduction Total Quality Management (TQM) has been adopted as management paradigm by many organizations. As everyone clearly aware of the whole process of TQM whereby formerly it was only applied in manufacturing sectors most likely into supply chain‚ automobile‚ machinery and transportation. Many people only accept and realize that TQM can be just effective in services from manufacturing and industrial sectors. However‚ nowadays the process of TQM that being practiced by the business worlds for
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explore the obstacles organizations face in implementing total quality management philosophy. Data were gathered from a national survey of quality managers. This report provides a useful framework for evaluating the significance of the barriers to TQM success. Introduction Organizations continue to track competitive advantage by means of improved quality and satisfied customers. To improve competitiveness‚ organizations that sought higher level of efficiency in its processes and functions took
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Case #4. Evaluate Vendor Support Web Sites Select three or more support Web sites from among the following hardware vendors: - Apple (www.apple.com/support/hardware) - Dell (support.dell.com) - Gateway (support.gateway.com/support/default.asp) - Hewlett-Packard (www8.hp.com/us/en/support-drivers.html) - Lenovo (consumersupport.lenovo.com) - Sony (esupport.sony.com/perl/select-system.pl) - Toshiba (www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp) You may substitute other hardware
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