Integrating Self Service Kiosks in a Customer-service System Cornell Hospitality Report Vol. 10‚ No. 6‚ April 2010 by Tsz-Wai Lui‚ Ph.D.‚ and Gabriele Piccoli‚ Ph.D. www.chr.cornell.edu Advisory Board Ra’anan Ben-Zur‚ Chief Executive Officer‚ French Quarter Holdings‚ Inc. Scott Berman‚ U.S. Advisory Leader‚ Hospitality and Leisure Consulting Group of PricewaterhouseCoopers Raymond Bickson‚ Managing Director and Chief Executive Officer‚ Taj Group of Hotels‚ Resorts‚ and Palaces Stephen
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percent. Despite growing at such a rapid pace‚ Enron filed for bankruptcy the following year. One of the main issues Enron had was independence. Enron ’s main auditing firm was Arthur Andersen‚ however the firm did more than just auditing‚ they have also provided other non-audit services. This is mostly encouraged by Andersen ’s compensation policies. The more the non-audit services the auditor can sell in addition with auditing‚ the more he or
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within Arthur Andersen. Specifically‚ the paper will discuss at least one legal‚ ethical‚ and social responsibility issue that impacts Arthur Andersen. Additionally‚ this paper will analyze the impact these factors have on Arthur Andersen’s management planning. Finally‚ this paper will analyze at least three factors that influence Arthur Andersen’s strategic‚ tactical‚ operational‚ and contingency planning. The firm of Arthur Andersen LLP was founded in 1913 by Arthur Andersen and Clarence
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recording annual sales of 7.6 billion euros in 2002 to being declared insolvent a year later. The collusion at Europe’s Enron made it possible for Parmalat to defraud its investors of billions. The auditing procedures used by Grant Thornton and Deloitte were inadequate. Many of Parmalat’s assets were overstated and its liabilities understated. The auditors did not adequately test the Special Purpose Entities or the off-balance sheet transactions. One of the most basic auditing procedures is testing
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How might the characteristics of the perceiver‚ the target and the situation affect the social perceptions that employers like Deloitte likely have regarding participants in the Teach First program? Answer Being competent is one of the main characteristics of the perceiver that may affect the perception that employers like Deloitte may have when considering their participants for their Teach First Program. Since Teach first program recruits candidate by identifying top students i.e 3% from the
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major cities in the United States. These firms may operate internationally as well‚ either with their own offices or through affiliations with firms in other countries. The International Firms are considered to be the “Big 4”‚ which includes Deloitte & Touche LLP‚ Ernst & Young LLP‚ KPMG LLP‚ and PricewaterhouseCoopers LLP. These firms audit nearly all of the largest corporations. They offer a wide range of professional services‚ but auditing constitutes a large share of their work. 1-26 The
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Case 09-1: Velocity Cellular Page 1 D I S C U SS I O N M A T E R I A L S O b j e c t i v es o f t h e C a se This case gives students the opportunity to use accounting and auditing literature and professional judgment to research complex accounting issues effectively and efficiently. Specifically‚ students will be able to: Understand the application of the guidance in ASC 605-25‚ as amended by ASU 2009-13‚ to complex multiple-deliverable arrangements. Understand the application of the
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2011 Women in Business Kathy Tarrant Women As Buyers The Women’s Initiative at Deloitte has been a platform for transformational change. There’s a greater appreciation for the contributions women have made to the company. Through the progression of the initiative‚ the hidden but prevalent potential of women has unleashed and helped restructure the power into the hands of both women and men. Deloitte has influenced the promotion of women into the forefront of business. The Women as buyer’s
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Arthur Andersen was one of the five biggest accounting firms in United States. Arthur Andersen is specific example about the most recent business collapse‚ which is considered profound in American business history. The firm‚ practicing in more than 80 countries with thousands of employees‚ now lost its reputation as an audit and accounting firm. There are many different thoughts and judgments about the case when Arthur Anderson failed its tasks to detect fraudulent financial activities on Enron and
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"What happened at Arthur Anderson" and "Why?" Arthur Andersen‚ who used to be one of the “Big Five” largest accounting firms in the United States‚ strayed away from accepted policies and stuck in a string of accounting scandals‚ finally closed its doors after 90 years of business. The firm’s name was synonymous with trust‚ integrity and ethics during a long period of time‚ however‚ Andersen failed to withstand the pressure from the competition of consulting service. Thus‚ it leaded
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