A CASE STUDY OF DELTA AIRLINES Creative Media Services Research Team: Todd Beals‚ Matt Tucker‚ Mary Vick 12/02/03 Mission – to be an air carrier with superior customer service that provides air transportation for passengers and cargo‚ utilizing low-cost carriers and regional jets throughout the United States and around the world. SWOT ANALYSIS Strengths: 1. 3rd largest mega carrier; established name; excellent reputation; worldwide brand recognition. Delta has been among the DOT’s top
Premium Airline Delta Air Lines Avianca
Strategy---European Airlines 1993-1997 ⇨ Back ground and PEST analysis For many years‚ European Airlines are considered to be feed by the government. Before 1990s‚ the introduction of deregulation‚ this market was highly controlled by the government. Automatically‚ the result is high price as well as poor management and service. Consumers‚ of course‚ complained about the bad perform of them. Like most of the state-owned businesses‚ although some of the airlines intended to lower their price by cost cutting
Premium Airline Flag carrier Lufthansa
The Financial Performance of Low-Cost and Full-Service Airlines in Times of Crisis Triant Flouris‚ Thomas John Walker. Canadian Journal of Administrative Sciences. Halifax: Mar 2005. Vol. 22‚ Iss. 1; pg. 3‚ 18 pgs Abstract This paper examines the stock and accounting performance of three major airlines in the United States in the aftermath of the September 11‚ 2001‚ terrorist attacks. September 11 (9/11) resulted in dramatic changes in the airline industry and had significant implications for
Premium Financial ratio Airline Low-cost carrier
North America for Euro-Air. Euro-Air‚ a major European-based commercial airline‚ operated daily service to its European hub from fourteen cities in North America and onward service to more than 300 locations in 90 countries around the world. The fax letter (see Exhibit 1) suggested that Euro-Air had recently caused a lot of problems for at least one of its passengers. Passenger complaint letters were not unusual at any airline. What was unusual about this letter was the litany of problems described
Premium Airline Boeing 747 Northwest Airlines
Delta Song Case Analysis Possible cost drivers that will allow us to estimate a salary cost function for Delta are: available seat miles‚ number of departures‚ available ton miles‚ revenue passenger miles‚ and revenue ton miles. The two cost drivers we chose were revenue passenger miles and available ton miles. The salaries consist of payments to pilots‚ flight attendants and ticket agents. Their salaries are determined by the number of passengers and cargoes and the miles or hours flown. This is
Premium Statistics Delta Air Lines Errors and residuals in statistics
Airline Alliances an Analysis Introduction: Liberalisation of the Airline Market now allows carriers to engage in alliances to form more powerful synergy’s and capture a larger share of the market. Since the introduction of The Airline Deregulation Act in 1978 in North America and similar acts worldwide the aviation industry has become one of the fastest growing industries. The main objective of this was to allow the market place to influence the development of airlines. The main development from
Premium Continental Airlines US Airways British Airways
Generic Benchmarking Worksheet Task A: Problem/Opportunity Statement Instructions for Task A: In the Response row‚ write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Classic Airlines will become a profitable and successful organization by establishing better relationships with its internal and external customers. Generic Benchmarking—The purpose of generic benchmarking is to identify potential solutions to the problem statements
Premium Brand Delta Air Lines Southwest Airlines
Case Study > Data Warehousing Continental Airlines I. Executive Summary Table of Contents I II III IV V Executive Summary The Decision to Invest Implementation New Business Strategies ROI 2 4 6 9 19 20 Technical Appendix A Continental’s comeback from “Worst to First” is an airline industry legend. Now the company is engaged in a new initiative to move from “First to Favorite.” To support this ambitious initiative‚ Continental tapped into its Enterprise Data Warehouse and expanded it
Premium Customer relationship management Customer service Airline
Southwest Airlines? How does this differ from the business model used at many other airlines‚ such as United and American Airlines? The business model that Southwest airline uses can be characterize as "keep it simple" that are they don’t fly everywhere they employ a point to point route system‚ no seating class distinctions‚ no choices on type of aircraft and simplest pricing structure. Southwest Airlines flies point to point which a lot differ from other operators like American Airlines and United
Premium Southwest Airlines Airline Boeing 737
SOUTHWEST AIRLINES CASE STUDY BY Aurelio Montelongo Jr. June 22‚ 2012 Southwest Airlines is in an environment whose conditions for most in this type of industry have been anything but profitable. So why is it that Southwest Airlines‚ who has been profitable in this volatile market been able to make money? Though Southwest did have a losing quarter it was not due to lack of fliers or its service to its customers‚ but an investment in its fuel hedging cost. As fuel dropped in price‚ Southwest
Premium Southwest Airlines