an extension of probation and 5% leave. Senior managers at SIA believe that everyone‚ no matter how senior‚ has a training and development plan with clear goals. The famous ‘‘Singapore Girl’’ undergoes training for 15 weeks‚ longer than any other airline and almost twice as long as the industry average of 2 months. Thistraining includes not only functional skills such as food and beverage serving and safety training‚ but also soft skills of personal interaction‚ personal poise‚ grooming and deportment
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Michele Lynn October 12‚ 2008 Marketing – Resnik Case Study: Southwest Airlines Air travel has its ups and down‚ as does basically any type of travel. However‚ Southwest Airlines has always been my favorite airline to fly. As a young single who loved traveling‚ I found their fares and schedules to be the most convenient for my taste. I always appreciated the staff’s sense of humor‚ and it really never bothered me where I sat‚ so I didn’t mind the “A‚ B‚ C” boarding groups as opposed to
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Airline Sky Miles Emergence‚ Marketing Mix and Effects upon the Airline Industry 1. Abstract The contemporaneous business industry is significantly different from how it used to be only a few decades ago. The primary change that occurred regarded the nature of the business. As such‚ in the past‚ business activities had a more practical and technological nature and they were generally product oriented; but today‚ they have become more human oriented. For instance‚ during the twentieth century
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Essay #2 Arts of the Contact Zone During a recent English Literature class we were asked to read and learn about the Arts of the Contact Zone by Mary Louise Pratt. This essay opened up a whole new concept for me. The new term “Contact Zone” appeared and Pratt defined it as “social spaces where cultures meet‚ clash‚ and grapple with each other often in contexts of highly asymmetrical relations of power‚ such as colonialism‚ slavery‚ or the aftermaths as they are lived out in many parts of the
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require physical contact with children as part of their role. There are also occasions when it is entirely appropriate for other adults to have some physical contact with a child or young person with whom they are working with. However it is crucial that in all circumstances‚ adults should only touch children or young people in ways which are appropriate to their professionals or agreed roles and responsibilities Practitioners need to be aware that even well intentioned physical contact may be seen
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Classic Airlines with a fleet of 375 airplanes and more than 2‚300 daily flights‚ has been one of the Largest airlines in the aviation market. The company had over 8.7 billion dollars in sales with nearly 10 million dollars in profit (University of Phoenix Material‚ 2010). However‚ with rising overhead costs and decrease in consumer travel‚ the company is facing a 10 % decrease in share prices. With the economic slowdown‚ Classic Airlines needs to analyze critically and
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3010 – Organizational Behaviour Delta Air Lines: The Launch of Song‚ Case Assignment Fabian Schulze Wierling‚ Exchange Student‚ Germany Student ID: 1155065598‚ f.schulze-‐wierling@whu.edu Tasks 1) What is the main problem (apart from the general financial issues) facing Delta in this case? 2) What is Song’s overall guiding
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Case Study > Data Warehousing Continental Airlines I. Executive Summary Table of Contents I II III IV V Executive Summary The Decision to Invest Implementation New Business Strategies ROI 2 4 6 9 19 20 Technical Appendix A Continental’s comeback from “Worst to First” is an airline industry legend. Now the company is engaged in a new initiative to move from “First to Favorite.” To support this ambitious initiative‚ Continental tapped into its Enterprise Data Warehouse and expanded it
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Call Centers -- RP’s Emerging Sunshine Industry The call center service has been dubbed the country’s latest sunshine industry‚ expected to generate around 24‚000 jobs in the next two years. When a door closes‚ a window opens. Even as the Philippines feels the fallout from the global IT crunch‚ it has benefited from the prevailing cost-cutting trend in an unexpected way -- an unprecedented boom in the call center business. Indeed‚ the call center service has been dubbed the country’s latest sunshine
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Southwest Airlines in 2010: Culture‚ Values‚ and Operating Practices Assignment Questions 1. Is there anything that you find particularly impressive about Southwest Airlines? 2. What grade would you give Southwest management for the job it has done in crafting the company’s strategy? What is it that you like or dislike about the strategy? Does Southwest have a winning strategy? 3. What are the key policies‚ procedures‚ operating practices‚ and core values underlying Southwest’s efforts to implement
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