Introduction Delta Airlines‚ along with many of its major competitors within the airline industry‚ have been utilizing self-service kiosks as a means to reduce‚ if not eliminate‚ the long lines at airport ticket counters. These kiosks offer business and leisure travelers the opportunity to print out a boarding pass‚ get a baggage ticket‚ or simply check the status of a flight on their own terms. To help Delta implement this initiative‚ Kinetics‚ USA‚ was hired to provide the company with self-service
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The Delta-Northwest Merger Some airlines have struggled to stay in business for years. Due to the tough economic times‚ it has affected companies such as Delta and Northwest and the whole airline industry. The competition is intense and some of the global airlines are on the verge of going out of business. Recently‚ Delta and the Northwest Airlines have stated that they are merging together to create America’s premier global airline. Rising fuel prices is one of the primary reasons the airline
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management of Delta Airlines‚ along with an industry analysis of the airline industry. The report uses current and past financial and statistical data for the company along with other up to date material to determine Delta’s current market position and future potential. The report finds that Delta Airlines has successfully emerged from its bankruptcy in 2005 to report successful returns in both 2007 and 2008. With its 2008 acquisition of Northwest Airlines Delta became the world’s largest airline‚ further
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A Marketing Practice for Delta Airways Timothy Duffy BUS 330 Principles of Marketing Benjanette Matthews JUNE 17‚ 2012 Delta Airways (DELTA) is the US’s largest airlines; it operates both internationally and domestically along with chartering air services for the carriage of passengers‚ cargo and mail. The airline flies to over 900 destinations globally and is considered to be a leader within the industry with almost 770 aircrafts in service. Starting back in 1924 as a crop dusting company
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particular airline. Delta as we know it today‚ traces its roots way back to 1924. Huff Daland Dusters was founded as the world’s first aerial crop dusting organization. In 1928 the company became Delta Air Service‚ and the following year Delta carried its first passengers over a route stretching from Dallas‚ Texas to Jackson‚ Mississippi with stops in Shreveport and Monroe‚ Louisiana. In 1941‚ the company moved its headquarters from Monroe to Atlanta‚ Georgia. Deregulation of airline industry in
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Strategy: Delta mainline is a legacy airline and competes utilizing its low price and productivity. DeltaExpress tries to build on Delta’s leading position. DeltaExpress is an integral part of Delta and centrally managed in terms of pricing‚ flight frequency and routing and all the resources are shared. It benefits from the high levels of productivity amongst flight attendants and ground crew. The relevant strategies for Delta are business level strategies (Cost leadership among Legacy airlines) and
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entry DA is one of the oldest airlines in the United States‚ however‚ there are still threats from new entrants in the market because low-cost carriers (LCC) definitely going to affect the pricing strategy of DA. In contrast‚ DA has brand loyalty due to its long history of operation. Moreover‚ the entry barriers are still high due to the operating cost such as aircraft‚ airport cost‚ maintenance‚ route licenses‚ and taxations. The threat of substitution Since the airline industry is serving passengers
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Have you ever flown with Delta Air Lines? I can tell you that I have and absolutely enjoy it. Starting from the ticket agent to the gate agent to the onboard crew‚ this U.S. airline provides outstanding customer service. Delta Air Lines is one of the largest and most well-known airlines in the world. Delta Air Lines began as a small crop dusting company (Huff Daland Masters) in the early 1920’s and transformed into a major transportation American airline (Welcome). The company has been growing year
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self-service kiosks‚ allows the processing of a significant number of passengers to be decentralized from the airport itself. This allows a better use of airport staff resources and reduces bottlenecks while‚ more significantly‚ allowing more departing passengers to be processed. Frequent flyers and business flyers who tend to travel with little luggage and appreciate any time-saving measures are currently leading the way in self-service check-in use. The other functions of self service kiosks are the
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Northwest Airlines and American Airlines will be compared thoroughly in many aspects. Globalization‚ diversity‚ ethics and technology will be addressed in various ways. All four themes will be addressed through the strength‚ fit and adaptive ness of both company’s cultures. The overall organizational culture of both Northwest Airlines and American Airlines will be clear. Globalization Globalization can be defined as "making worldwide in scope or application"(1). In this comparison of the
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