specific target markets are the Business Travelers‚ Students who are having their tour inside and outside the country‚ the Domestic and International Tourists‚ the Visiting Friends and Relatives‚ the Group Inclusive Tour‚ the Overseas Filipino Workers‚ and Niche Market. b. Competitors Major: Cebu Pacific * The airline was established on August 26‚ 1988‚ and started operations on March 8‚ 1996. It is based on the grounds of Ninoy Aquino International Airport (Manila Terminal 3)‚ Pasay City
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1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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Birmingham Airport Noise Action Plan 2010 - 2015 The Birmingham Airport Noise Action Plan was formally adopted by the Department for Environment‚ Food and Rural Affairs (DEFRA) on 19th May 2011. Contents Foreword by Chief Executive Officer 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Executive Summary Purpose and Scope Description of the Airport Future Development and Future Noise Impact Introduction to Aircraft Noise Aircraft Noise Policy Results of the Strategic Noise Mapping Airport Noise Strategy
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Airport Security Systems Security is the degree of protection against danger‚ damage‚ loss‚ and crime ( TSA.gov 2012). The system that I will be discussing in my paper is the Airport Security system. This system has become very important to the airline industry because it ensures customer safety. Without the creation of TSA and the integration of information technology to monitor airports more efficiently we may have had several other attempts of terror attacks. September 11‚ 2001 was a very tragic
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The Shooting Scene: North by Northwest In the film North by Northwest (1959)‚ directed by Alfred Hitchcock‚ is about a successful new york advertiser is accused of being a government agent by a iniquitous group of spies‚ who pursue him cross country while he tries to stay alive and clean up the mess that’s been made. There is a superb use of mise-en-scene within this film‚ especially the gun shot scene‚ that catch the viewers attention‚ and make a much more noteworthy movie. The significance
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Pearl River delta The Pearl River Delta is the low-lying area surrounding the Pearl River estuary where the Pearl River flows into the South China Sea. Plans for the area City planners in south China have laid out an ambitious plan to merge together the nine cities that lie around the Pearl River Delta. The "Turn the Pearl River Delta into One" scheme will create a 16‚000 sq mile urban area that is 26 times larger geographically than Greater London‚ or twice the size of Wales. The new mega-city
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than focusing
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The impacts of TAOBAO(business to customer) on E-business in China. Introduction In the last few decades‚ an increasing number of consumers are willing to choose online shopping rather than traditional purchase methods‚ such as supermarket and mall. The website named TAOBAO is a newly developing online shopping website‚ based on business-to-customer(B2C). This system can be defined as one model of electronic business (E-business) and that includes “Selling individual products to individual buyers
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The Value of Diversity and Multiculturalism in Business Diversity and Multiculturalism are two topics that‚ themselves‚ are not new. To start off with a uniform basic understanding‚ what are diversity and multiculturalism? According to Merrium-Webster‚ Diversity is ‘the condition of having or being composed of differing elements‚ especially the inclusion of different types of people (as people of different races or cultures) in a group or organization’. Whereas‚ Merrium-Webster defined multiculturalism
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Malaysia Airlines system is the symbol of flag carrier of Malaysia and owned by the government which is shelter under Tan Sri Md Nor Yusof as the Chairman‚ Ahmad Jauhari Yahya as the Managing Director and Mohd. Rashdan Mohd. Yusof as the Resign member. This airline is founded in 66 years ago on 1 May 1947 as the name of Malayan Airways then after Malaysia gained independence the airline being renamed as Malaysian Airways and it is started the commenced of operation in 41 years ago on 1 October 1972
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