Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
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<center><b>McDonalds: Welcome sign in the high street or a place to avoid?</b></center> <br> <br>In this essay I will be discussing the pros and cons of fast foods. Now a day every body will recognize the golden arches of McDonalds‚ it is hard not to. McDonalds has restaurants everywhere‚ beside major roads and in almost every high street. Their commercials are on television at least once a day. They became popular within a couple of years. Teenagers especially like McDonalds because of the relaxed
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factors here that apply to McDonalds are mostly product value and maybe product suitability. Customers are bothered about how much McDonalds charge them for the burgers‚ because if McDonalds charge too high then people would not be attracted to McDonalds. E.g. a burger for $4. However‚ on contrast if you charge too low then people would think your product is of a very low quality and would not be that interested in coming to McDonalds. And for all these specific reasons McDonalds take very serious measures
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for McDonald’s” Jill McDonald 2007. In 2007‚ the world’s biggest burger chain recorded its best sales in 10 years‚ leaving its UK balance sheet looking even healthier than in its homeland. More than 88 million visits were made to McDonald’s UK branches in December 2007‚ up nearly 10 million year on year‚ and an additional‚ 320‚000 customers visited its 1200 high street restaurants and drive–thru’s. (Jill McDonald senior vice-president and chief marketing officer of McDonalds) According to an annual
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outlets (See Table 1). Headquartered in the United States‚ the company began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald; in 1948 they reorganized their business as a hamburger stand using production line principles. Businessman Ray Kroc joined the company as a franchise agent in 1955. He subsequently purchased the chain from the McDonald brothers and oversaw its worldwide growth. [1] North America United States‚ Mexico‚ Canada Europe Austria‚ Belgium‚ Czech Republic‚ Finland
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new product or scheme for attract a customer. By latest news McDonald’s introduce a new product as fruit maple oatmeal in its menu in 2011. MC Donald is using a Operation Management system for be in a International market. McDonald process McDonald’s manufacturing process is completely transparent to the customer and in the market. Even A customer can see the process of the fast food and they can judge to hygienic standards at MC Donald’s by allowing them to enter where the
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in San Bernardino‚ California. They were originally a barbecue restaurant. In 1948 the incorporated McDonalds and opened up as a drive thru hamburger restaurant with nine menu items. In 1949‚ they took potato chips off the menu and added those now famous French fries. In 1955 the first modern looking McDonalds opened in Des Plaines‚ Illinois complete with the Golden Arches. In 1961‚ McDonalds University opened to train management and grow their business even greater. The restaurant made food
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different countries. McDonald’s boasted 2012 annual revenues of $27.56 billion dollars US. Aside from its annual revenue‚ another one of McDonald’s many successes is the McHappy Day‚ which is a day where McDonald’s raises money for the companies Ronald McDonald House Charity. McDonald’s faces many challenges such as trying to constantly improve the quality and nutritional value of their food due to movies such as “Super-Size Me” hurting their public image. McDonald’s has also gone through numerous lawsuits
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right on the final say of who is approved to open a franchise‚ this takes this power out of McDonalds hands Economical- * As a business entity‚ McDonalds need to face a lot of economic variables outside its company or its macro environment. When looking for a supplier internationally for some of their products McDonalds should be aware on the global supply and currencies exchange. Although McDonalds use larger amounts of Irish beef than previously not all of their products are produced here
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aware of fast foods harm human health‚ resulting in a decline in sales of McDonald’s fast food. Most people think that McDonald’s is a restaurant that sells primarily unhealthy junk food like hamburgers‚ french fries‚ and soft drinks. Calorie in McDonalds food | Calorie(Kcar) | McChicken | 400 | Hamburger | 260 | Cheese Burger | 310 | Double Cheese Burger | 450 | Big Mac | 500 | Fillet-o-fish | 340 | Ayam goreng | 240 | McNuggets | 260 | French Fries(M) | 350 |
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