Edward Deming Quality is “uniformity and dependability” Focus on SPC and statistical tools “14 Points” for management PDCA method‚ plan‚ do‚ check‚ act Joseph Juran Quality is “fitness for use” Pareto Principle Cost of Quality General management approach as well as statistics Kaizen: Japanese term for continuous improvement. A step-by-step improvement of business processes. DMAIC‚ define‚ measure‚ analysis‚ improve‚ control Shingo’s argument: SQC methods do not prevent defects Defects
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References: Bolman‚ L. G.‚ & Deal‚ T. E. (2001). Leading with soul: An uncommon journey of spirit (2nd Ed.). San Francisco: Jossey-Bass. Conger‚ J. (1994). Spirit at work: Discovering the spirituality in leadership. San Francisco: Jossey-Bass. Covey‚ S. R. (1989). The seven habits of highly effective people: Restoring the character ethic. New York: Simon & Schuster. Cox‚ A.‚ & Liesse‚ J. (1996). Redefining corporate soul: Linking purpose and people. Chicago‚ IL: Irwin Professional Publishing.
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References: Covey‚ S. (2012). Principle-centered leadership. New York‚ NY: Simon and Schuster Kouzes‚ J. M. and Posner‚ B. Z. (1995). The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations. San Francisco‚ CA: Jossey-Bass Publishers
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with improvements in yield have made SPC a valuable tool from both a cost reduction and a customer satisfaction standpoint. History of Statistical Statistical process control was pioneered by Walter A. Shewhart in the early 1920s. W. Edwards Deming later applied SPC methods in the United States during World War II‚ thereby successfully
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2.8 Challenges of Performance Appraisal According to Cederblom&Pemerl‚ (2002) supervisors and staffs generally have ambivalent attitudes‚ at best‚ toward performance appraisal. Although most would distinguish the perceived benefit‚ in principle‚ of documenting‚ communicating‚ and setting goals in areas of performance‚ many are also irritated concerning the actual benefit received from performance appraisal in their organizations. The benefits and rewards of performance appraisal appear to be often
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with despotism. We have the right to ask for certain level of freedom which includes freedom of speech‚ expression‚ religion... We cannot ignore the claim that we have freedom but modify it to state “We possess limited amount of Freedom”. Stephen Covey quotes on freedom‚ “Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect
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management referred to just business or work activities‚ but eventually the term broadened to include personal activities as well. A time management system is a designed combination of processes‚ tools and techniques. Some authors (such as Stephen R. Covey) offered a categorization scheme for the hundreds of time management approaches that they reviewed First generation: reminders based on clocks and watches‚ but with computer implementation possible; can be used to alert a person when a task is to
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The Role of Education in the Narrative Slavery tends to be looked at casually by people in today’s society. People have little knowledge of the truths that lie behind slavery. Many people view slavery as white plantation owners abusing the civil rights of colored people and forcing them to work using physical punishment to reinforce their authority over them. Although these events did occur‚ slavery was more complicated than this. Frederick Douglass’ autobiography opened the door on a new
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Domestic Melodrama Domestic melodrama is a fictional work emphasizing emotionally unexpected changes and tragic occurrences‚ traditionally presented in a dramatic manner. The plot usually concerns victimized or suffering leading characters‚ and a mixture of difficulties among lovers‚ family‚ friends‚ or the community. The story typically incorporates both familiar and romantic themes. Narratives concentrating on a single family unit are described as Domestic Melodramas and portray relations between
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Stevenson‚ Ed.‚ & W. D. Ross‚ Trans.) Cambridge‚ MA‚ United States. Retrieved from http://classics.mit.edu//Aristotle/nicomachaen.html Brennan‚ J. G. (1992). Foundations of Moral Obligation; The Stockdale Course. Newport‚ RI: Naval War College Press. Covey‚ S. (2006). The Speed of Trust: The One Thing That Changes Everything. New York‚ NY: Free Press. Heinlein‚ R. A. (1953). Assignment in Eternity. NY‚ New York: Baen Publishing Enterprises. Hughes‚ R. L.‚ Ginnett‚ R. C.‚ & Curphy‚ G. J. (2012). Leadership:
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