Journal of Innovation Management‚ 1(1)‚ 30–43. Anderson‚ J.C.‚ Rungtusanatham‚ M.‚ & Schroeder‚ R.G. (2003). A theory of quality management underlying the Deming management method. Academy of Management Review‚ 19(3)‚ 472–509. Black‚ A.S.‚ & Porter‚ L.J. (2005). Identification of the critical factors of TQM. Decision Sciences‚ 27(1)‚ 1–21. Crosby‚ P.B. (1996). Quality is still free: Making quality certain in uncertain times. New York: McGraw-Hill. Dow‚ D.‚ Swanson‚ D.‚ & Ford‚ S. (1999). Exploding
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TQM and Six Sigma The TQM concept was developed by a number of American management consultants‚ including W. Edwards Deming‚ Joseph M. Juran‚ and Armand V. Feigenbaum. Originally‚ these consultants won few converts in the United States. However‚ managers in Japan embraced their ideas enthusiastically and even named their premier annual prize for manufacturing excellence after Deming. The Six Sigma management strategy originated in 1986 from Motorola’s drive towards reducing defects by minimizing
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PRODUCTION AND OPERATIONS MANAGEMENT Chapter 17 QUALITY MANAGEMENT Chapter 17 Quality Management Benefits of Quality Control I. II. Minimum scrap or rework due to reduced defectives. Reduced cost of labour and material as a result of reduced defectives. III. Uniform quality and reliability of product help in increasing sales turn over. IV. Reduced variability resulting in-higher quality and reduced production bottle necks. V. Reduced inspection and reduced inspection costs
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Quality Management‚ 6th ed. Goetsch and Davis 1 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. Quality Management for Organizational Excellence Lecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition) Quality Management‚ 6th ed. Goetsch and Davis 2 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. MAJOR TOPICS What is Quality
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(2000) Purchasing and supply chain management. 5th edition. Prentice Hall Crosby‚ P. (1984) Quality without tears. 1st edition. Mc Graw - Hall companies Crosby‚ P. (1995) Quality is still free. Mc Graw - Hall companies Crosby‚ P. (1979) Quality is free. . - Dutton signet Garvin‚ D.A. and A. March. (1984) A Note on Quality: The Views of Deming‚ Juran and Crosby. Boston‚ MA: Harvard Business School Press. Juran‚ J.M. (1988) Juran on Planning for Quality‚ New York: Free Press‚. http://www.which.co.uk/
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EFFECTIVENESS OF SOFTWARE QUALITY ASSURANCE IN OFFSHORE DEVELOPMENT ENTERPRISES IN SRI LANKA Malinda Sirisena‚ Department of Computer Science & Engineering‚ University of Moratuwa. ABSTRACT The aim of the research described in this thesis is to evaluate the effectiveness of software quality assurance approaches of Sri Lankan offshore software development organizations‚ and to propose a framework which could be used across all offshore software development organizations. An empirical study was
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theories & methods of inspection. Pioneers of QA: Walter Shewhart (statistics QC)‚ Harold dodge‚ George Edwards‚ Joseph Juran‚ W. Edwards Dening. Post WWII: 40s & 50s shortage of civilian goods in the US made production priority‚ Q remained in its own dept. Top mgmt showed little interest in Q & relied on mass inspection. 2 consultants‚ Dr. Joseph Juran & Dr. W. Edwards Deming went to Japan & introduced statistical Q control techniques. Intro to top mgmt & adopted a philosophy of continuous improvement
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The Case Of A Complaining Customer Executive Summary Presto Cleaners is Mr Shelton ’s regularly used laundrette‚ he feels that although their prices are more than local competitors‚ the friendly staff‚ longer opening hours and convenience makes up for this. This opinion has now changed following recent events. Mr Shelton drops off hes laundry for a service clean‚ and when he arrives at the store to collect it he ’s was informed that a new computer system has been installed and this is to
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concerning the telephone system. W. Edwards Deming and JM Juran were businessmen who were deeply concerned with the issues occurring in Japan. These businessmen eventually brought Total Quality Management to the United States although it was initially limited to munitions and telecommunications. It was a method of sorting out defective products from good products by careful inspection through a production line. (http://tqms.com/). Philip B. Crosby is a businessman who consistently emphasizes
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II‚ to the “Quality revolution” in the U.S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart‚ Joseph Juran‚ W. Edwards Deming Early Twentieth Century Inspection was the primary means of quality control during the first half of the twentieth century Separate the planning function from execution function Managers/engineers plan and supervisors/workers execute
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