Q1) Explain the basic competitive priorities considered while formulating operations strategy by a firm? Ans: Operations strategy is the collective concrete actions chosen‚ mandated‚ or stimulated by corporate strategy. It is‚ of course‚ implemented within the operations function. The operations strategy specifies how the firm will employ its operations capabilities to support the business strategy. Operation advantages depend on its processes and competitive priorities considered while establishing
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approach and the traditional economic models assuming the value based approach. This paper therefore takes the manufacturing approach‚ with its roots in operations and productions management approach to quality defined as ‘conformance to specifications’ (Crosby 1979 cited in Sebastianelli & Tamimi 2002). There are also dimensions of quality
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introduction of quality circles in japan in the postwar years was inspired by the lectures of W. Edwards Deming (1900-1993)‚ a statistician for the U.S government. The newly formed Union of Japanese Scientists and Engineers was familiar with Deming’s work and heard that he would be coming to Japan in 1950 to advise the Allied occupation government. It was first established in Japan in 1962; Kaoru Ishikawa has been credited with their creation. The first circles were established at the Nipon Wireless and
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2nd SEM SMBS Introduction Quality circles were originally associated with Japanese management and manufacturing techniques. The introduction of quality circles in Japan in the postwar years was inspired by the lectures of W. Edwards Deming (1900-1993)‚ a statistician for the U.S. government. Quality Circle is one of the employee participation methods. It implies the development of skills‚ capabilities‚ confidence and creativity of the people through cumulative process of education
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Prentice-Hall‚ Inc. 2002. Garvin‚ David A.‚ "Quality on the Line‚" Harvard Business Review‚ September October 1983‚ pp. 64-75. Ishikawa‚ Kaoru‚ "How to Apply Company wide Quality Control in Foreign Countries‚" Quality Progress‚ September 1989‚ pp. 70-74. Juran‚ J.M.‚ "Japanese and Western Quality A Contrast‚" Quality‚ January 1979‚ pages 8 12; and February 1979‚ pp. 12-15. Juran‚ J. M.‚ "The QC Circle Phenomenon‚" Industrial Quality Control‚ January 1967‚ pp. 329-36. Kanigel‚ Robert. The One Best Way:
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 23‚9 The impact of total quality management on innovation Findings from a developing country Dinh Thai Hoang and Barbara Igel School of Management‚ Asian Institute of Technology‚ Klong Luang‚ Pathumthani‚ Thailand‚ and 1092 Received February 2005 Revised August 2005 Tritos Laosirihongthong Industrial Engineering Department‚ Faculty of Engineering‚ Thammasat University
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Dimensions of Quality 4 1.4 Importance of quality 5 1.5 Quality and Other functional areas of Management 7 1.6 Customer centrism as a driver of quality 7 UNIT TWO 9 PHILOSOPHIES OF QUALITY MANAGEMENT 9 2.1 Edwards Deming 9 2.2 Joseph M. Juran 10 2.3 Philip B. Crosby 11 2.4 Kaoru Ishikawa 12 2.5 Genichi Taguchi 14 2.6 Shigeo Shingo 15 UNIT THREE 18 TOTAL QUALITY MANAGEMENT 18 3.1 Introduction to TQM 18 3.2 Defining TQM 21 3.3 Principles of TQM 21 3.4 The TQM approach 23 3.5 TQM frameworks and Models
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1.0 Total Quality Define total quality & quality. Total Quality: an approach of doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products‚ services‚ people‚ processes‚ and environments Quality: a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meets or exceeds expectations and helps produce superior value. List the elements of total quality 1. Strategically based: Comprehensive
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evolution in the world are: 1. Edwards Deming 2. Joseph M. Juran 3. Philip Crosby. Edwards Deming’s 14 Points Edwards Deming is a statistician who went to Japan to help with the census after World War II. Deming also taught statistical process control to leaders of prominent Japanese businesses. His message was this: By improving quality‚ companies will decrease expenses as well as increase productivity and market share. Below is the main contribution of Edward Deming: 1. 14 points for quality management
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MANAGEMENT OF QUALITY Introduction Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements‚ so a working definition of quality is customer-dependent. In order to rebuild its economy after the Second World War‚ Japan focused on quality improvement‚ making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations
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