ANNA UNIVERSITY‚ CHENNAI AFFILIATED INSTITUTIONS R - 2009 CURRICULUM I SEMESTER (FULL TIME) MASTER OF BUSINESS ADMINISTRATION (MBA) SEMESTER – I Code No. BA9201 BA9202 BA9203 BA9204 BA9205 BA9206 BA9207 BA9208 Course Title Statistics for Management Economic Analysis for Business Total Quality Management Organizational Behaviour Communication Skills Accounting for Management Legal Aspects of Business Seminar I Total 1 L 3 4 3 3 3 3 3 0 22 T 1 0
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CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
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Student Handbook BADM 200W~Analysis of Business Issues A Writing in the Disciplines (WID) Course The George Washington University School of Business Fall‚ 2010 Warren Sharp‚ PhD Visiting Professor‚ School of Business Table of Contents Page Introduction 2 Format of the Course 3 Learning Objectives 4 Methods of Communication 4 Critical Thinking 5 Revision and Feedback (Peer Review) 5 Research and Analysis 6 Career Management Strategy 6 Business Terminology 7
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Corporate social responsibility in a total quality management context: opportunities for sustainable growth Rodney McAdam and Denis Leonard Rodney McAdam‚ is Reader in Management‚ School of Business‚ Organisation and Management‚ Faculty of Business and Management‚ University of Ulster‚ Jordanstown‚ Belfast‚ UK. Tel: 028 90 36816; E-mail: r.mcadam@ulster.ac.uk and Denis Leonard‚ is a Lecturer at the University of Wisconsin‚ USA Abstract The aim of this paper is to explore how quality management
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Introduction The purpose of this assignment is to analysis quality products of Nike Company‚ which produces athletic footwear and apparel worldwide. Nike products have high quality value because Nike is the best company in the world which produces athletic footwear apparel worldwide. As well‚ Nike has customer service which assist their consumers to purchase their products online‚ also they can help a firm to improve their quality products due to clients can give their opinion about the products
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quality control. It was further developed in Japan in the 40’s led by American such as Deming‚ Juran and Feigenbaum . Total quality management was a phrase introduced by Feigenbaum in 1969 and by 1980’s it started getting widespread acceptance in the United Stated .It is widely acknowledged that Deeming’s work on quality In japan led to It becoming one of the major industrial power house after world war 2. Deming is well known for his belief that 94% of the problems are caused by management. A key
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Definition and Explanation of Quality Costs: The concept of Cost Of Quality (COQ) has been around for many years. Dr. Joseph M. Juran in 1951 in his Quality Control Handbook included a section on COQ. The Quality Cost Committee under the Quality Management Division was established by the American Society for Quality (ASQ) in 1961. However it was Philip B. Crosby who popularized the use of COQ because of his book Quality is Fre in 1979. Several current quality system standards‚ ISO 9000‚ QS-9000
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THE 7 QC TOOLS 1 Introduction The 7 QC Tools are simple statistical tools used for problem solving. These tools were either developed in Japan or introduced to Japan by the Quality Gurus such as Deming and Juran. In terms of importance‚ these are the most useful. Kaoru Ishikawa has stated that these 7 tools can be used to solve 95 percent of all problems. These tools have been the foundation of Japan’s astomishing industrial resurgence after the second world war. The following are the
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Performance Shaping Factors DEFINITION OF QUALITY How is quality defined? It is interesting to observe how its definition varies according to the particular emphasis of quality activities. Juran (1964) defines quality as fitness for use. Crosby (1979) describes quality in terms of conformance to requirements. Deming (1986) says that quality is concerned with the present and future needs of the customer. For Feigenbaum (1983) quality is to do with the combined product characteristics of engineering and
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References: Books 11 HO‚ K. S. (1995). TQM: An Integrated Approch. Kogan Page Ltd. Ishikawa‚ K (1985). What is Total Quality Control? The Japanese way. Englewood Cliffs‚ New Jersey‚ Prentice- Hall. Schiller‚ M. R.‚ & Miller-Kovach‚ K. (1994). Total quality management for hospital nutrition services. Jones & Bartlett Publishers. Online journals
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