BILBILOGRAPHIC REFERENCE 1. Kaziliunas‚ A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal‚ 90-98. 2. Lakshman‚ C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management‚ 41-60. 3. Peter Hoonakker‚ P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management‚ 953-969. INTRODUCTION Many experts
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Cullen J. and Hollingum J. (1987)‚ Implementing Total Quality. Bedford UK: IFS Publications Ltd. 11. Deming W. Edwards (1982)‚ Out of Crisis. Cambridge: Cambridge University Press. 12. Department of Defense USA (1988)‚ Total Quality Management Master Plan‚ Washington‚ USA: page 1. 13. Fagbohungbe O. (2002)‚ Research Methods For Nigerian Tertiary Institutions. Lagos: Kotleb Publishers. 14. Juran J. M and Gryna F.M (1988)‚ Quality Control Handbook‚ New York: Mc Graw Hill. 15. Oakland J. (1991‚ Total
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The process of operations strategy – substitutes for strategy? (Week 9) Lecture aims This lecture is a little different from the other lectures in the book. It deals with a number of ‘new’ approaches to the management of operations that are often seen as operations strategies‚ but are not actually strategies in themselves. Six of the more important ‘new’ approaches are treated in this lecture‚ namely‚ Total Quality Management‚ lean operations‚ Business Process Reengineering‚ Enterprise Resource
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forms of computing systems‚ telecommunications and other data processing and transmitting equipment and software. ICT Projects – a project which involves the use of technology or ICT to develop a new or upgrade systems or service. Dr. J. M. Juran‚ a Project Management quality guru‚ defines project as a “problem scheduled for solution”. Meaning‚ projects are conducted to solve a particular problem. ‚ Jeff Crump (2004)‚ stated that projects begin because a problem creates a need. And in
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Six Sigma [pic] The often-used six sigma symbol. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods‚ including statistical methods‚ and creates a special infrastructure of people within the organization ("Black Belts"‚ "Green Belts"‚ etc.) who are experts in these methods. Each Six Sigma project carried out within an organization
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Luther’s leadership also attributes its’ success from ideas and strategies learned from the Juran Institute and author of Diffusion of Innovations‚ Everett Rogers. Quality Improvement Strategies Plan‚ Do‚ Check‚ Act The Plan‚ Do‚ Check‚ Act (PDCA) Approach‚ first developed by W. Edwards Deming‚ who focused his work on improving work processes. PDCA is also known as the “Deming Wheel” or the Shewhart Cycle.” First used in manufacturing‚ PDCA is now broadly applied to many types of work
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STUDY GUIDE Forecasting- Who needs Forecast? Accounting‚ Finance‚ Operations‚ Human Resources‚ and Marketing Elements of a good Forecast: -Timely and allowing for the system to respond to the forecast. Sould cover a span of time that allows actions to be taken to meet the forecast. -Should be accurate (no forecast id 100% accurate). Should be reliable and used so that actual sales will not depart radically from the forecast. -Expressed in meaningful terms such as dollars‚ production planners
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established measurement standards‚ the use of proper material‚ selection of suitable manufacturing process etc.‚ quality is a relative term and it is generally used with reference to the end use of the product. Crosby defined as “Quality is conformance to requirement or specifications”. Juran defined as “Quality is fitness for use”. “The Quality of a product or service is the fitness of that product or service for meeting or exceeding its intended use as required by the customer.” Fundamental Factors
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1. A ________________ is a temporary endeavor undertaken to create a unique product‚ service‚ or result. a) b) c) d) Program Process Project Portfolio 2. Which of the following is not a potential advantage of using good project management? a) b) c) d) Shorter development times Higher worker morale Lower cost of capital Higher profit margins 3. Which of the following is not an attribute of a project? a) b) c) d) Projects are unique Projects are developed using progressive elaboration Projects have
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CHAPTER I THE PROBLEM AND ITS SCOPE Introduction When the term quality is used‚ we usually think of an excellent product or service that fulfil or exceeds our expectations. These expectations are based on the intended purpose and the selling price. Product quality is rapidly becoming an important competitive issue. In fact‚ it is the reason why firms‚ industries and other businesses continue to exist in the market whether the offered product is a good or a service (tangible
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