Why total quality matters in the 21st century Quality can be defined in many ways depending on product or services it refers to. As stated by Russell and Taylor III‚ (2010) The American Society for Quality (ASQ) defines quality as "a subjective term for which each person has his or her own definition. In technical usage‚ quality can have two meanings: (1) The characteristics of a product or service that bear on its ability to satisfy stated or implied needs and (2) A product or service free
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Cited: Bisgaard‚ S. (2008). Quality Management and Juran ’s Legacy. Quality Engineering‚ 390-401. Cacioppo‚ K. (2000). Measuring and Managing Customer Satisfaction. Retrieved 1 20‚ 2012‚ from Quality Digest: www.qualitydigest.com/sept00/html/satisfaction.html Lindsay‚ J. R. (2011). Managing for Quality and
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Soft System Methodology (SSM) was developed as methodology by Peter Checkland and his colleagues working at Lancaster University and Open University in the 1970s. The idea of the SSM is to understand‚ identify and solve the real world problems. This paper will start with the history of SSM and its definition. Then it describes the SSM methodology with a practical case study from the real world. The author will look into the main features and benefits SSM. Afterwards the author will present the relationship
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explaining the choice of controls used in the supply chain by drawing on contingency theory. The paper concludes that much more research has to be devoted to the issue. 1.0 THE DEFINITION OF QUALITY What is quality? Crosby (1980) defines quality as "conformance to requirements"‚ Juran (1988) as "fitness for purpose or use"‚ whereas most of the recent literature advocates "quality is whatever the customers say it is‚ and the quality… is whatever the
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systems (QMS). Contained in the following paragraphs include the quality theory of Joseph Juran as the chosen quality system of ideas for BJB Manufacturing and the reasons this theory fits best for a successful QMS. In addition‚ this paper investigates how Juran’s theories‚ customer and‚ process-driven theories apply to manufacturing and service industries. Quality Theory A quality theory called Juran trilogy added to BJB Manufacturing Company will improve the production process tremendously
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most attractive return on investments. In this report the author will look at how Total Quality Management (TQM) is used to achieve Organizational Excellence through Self-Assessment. The aim is to analyze and compare the international models such as Deming Prize‚ the MBNQA‚ the EFQM as well as the South Africa model. Botswana Unified Revenue Service (BURS) is analyzed to find out which model it uses and determine the model that is best suited for it in deriving organizational excellence. This report
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and tell the organization where to focus its efforts. 2. Describe the origin and use of cause-and-effect diagrams. Cause and effect diagrams originated in 1968 by Dr. Kaoru a noted Japanese quality expert. These diagrams are often called the Ishikawa or fishbone diagrams‚ and are used in order to show the causes of a specific event. Cause and effect diagrams are a way of visualizing how a variety of factors associated with a process affect the processes output. They show the relationship of
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Historical development of strategic management Birth of strategic management Strategic management as a discipline originated in the 1950s and 60s. Although there were numerous early contributors to the literature‚ the most influential pioneers were Alfred Chandler‚ Philip Selznick‚ Igor Ansoff‚ and Peter Drucker. Alfred Chandler recognized the importance of coordinating the various aspects of management under one all-encompassing strategy. Prior to this time the various functions of management
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K. A. POTOCKI AND R. C. BROCATO QUALITY MANAGEMENT A System of Management for Organizational Improvement Kenneth A. Potocki and Richard C. Brocato F aced with cutbacks in funding‚ escalating costs‚ global competition for limited resources‚ and a demand for higher-quality outcomes‚ organizations of all types have felt the pressure to operate more effectively. Organizational improvement is required. Based upon various management approaches‚ five guiding principles are being used to make
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satisfy their needs. Building on that point‚ Juran said: quality is often used to signify ‘excellence’ of a product or service. It then is simply meeting the customer requirement. In other words‚ Feigenbaum suggested: ‘the total composite product and service characteristics of marketing‚ engineering‚ manufacture and maintenance through which the product and service in use will meet the expectation by the customer’. For quality improvement‚ Joseph Juran further pointed out: ‘Improvement means the
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