Shouldice Hospital Case Study Calvin Barron Liberty University March 2‚ 2010 Respectfully submitted to Prof. Scott McLaughlin Overview The Shouldice Hospital serves as a glaring example of extraordinary service and care for the impaired and needy. From carpeting and soft lighting to doting personal care from the staff‚ the Shouldice experience sets a standard of excellence for the industry. Dr. Earl Shouldice displayed an early desire for medical understanding with an age
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seven tools of quality control. In 1971‚ Ishikawa joined the Board for the Union of Japanese Scientists and Engineers (JUSE) long after developing their first quality control course in 1949. Ishikawa’s major influences were W. Edwards Deming and Joseph M. Juran. Deming was responsible for the development of the Plan-Do-Check-Act model that is widely used today. Ishikawa further developed this idea into the Quality Circle. A Quality Circle is a team of volunteers or staff that work together to identify
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DOE - Design of Experiment DOE is an approach used to identify factors/steps that are contributing most to an observed variation in product specifications. The classical DOE focuses on identifying the factors that affect the level of a product/process response‚ examining the response and forming the mathematical prediction model. The modern DOE‚ introduced by Genichi Taguchi in early 1980s‚ applies in both product and process development to identify the factors that affect the variability of the
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test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
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from the Juran Institute and author of Diffusion of Innovations‚ Everett Rogers. Quality Improvement Strategies Plan‚ Do‚ Check‚ Act The Plan‚ Do‚ Check‚ Act (PDCA) Approach‚ first developed by W. Edwards Deming‚ who focused his work on improving work processes. PDCA is also known as the “Deming Wheel” or the Shewhart Cycle.” First used in manufacturing‚ PDCA is now broadly applied to many types of work processes in a multitude of industries. The PDCA cycle encourages a commitment to continuous quality
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Crosby’s keys points to consider are: define quality‚ turn that definition into measureable attributes and finally measure these attributes. Crosby’s definition lacks clarity when considering if all units that conform to the spec. are of equal quality. Deming does his best to avoid a simple definition but it is clear he believes in a management style and strategy that has quality at its heart. He is from the level 2 side of the house and is best defined in terms of customer satisfaction‚ multidimensional
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in the Bell Laboratories in the US during the 1930 ’s. It is often referred to as the "Shewhart Cycle". It was taken up and promoted very effectively from the 1950s on by the famous Quality Management authority‚ W. Edwards Deming‚ and is consequently known by many as the "Deming Wheel". (2006) The PDCA cycle is used to make continuous improvements to a particular process or problem. (2006) Each stage of the cycle can be repeated again with each stage applying a new resolution to the overall problem
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References: Nigel Slack‚ Stuart Chambers‚ Robert Johnston‚ Operations Management (2009) pg 298-345‚ Pearson Education http://www.bexcellence.org/deming-total-quality-management-philosophy.html `Kaizen ’‚ Masaaki Imai‚ McGraw-Hill‚ 1986 `The Team Handbook ’‚ Peter R
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References: Arveson‚ P. (1998). The Deming cycle. In Balanced Scorecard Institute. Retrieved from http://www.balancedscorecard.org/thedemingcycle/tabid/112/default.aspx Bou-Llusar‚ J.‚ Excrig-Tena‚ A.‚ Roca-Puig‚ V.‚ Beltran‚ I. (2005). To what extent do enablers explain results in the EFQM
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with improvements in yield have made SPC a valuable tool from both a cost reduction and a customer satisfaction standpoint. History of Statistical Statistical process control was pioneered by Walter A. Shewhart in the early 1920s. W. Edwards Deming later applied SPC methods in the United States during World War II‚ thereby successfully
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