CASE STUDY: “SOLUTION” EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY SYNOPSIS: This Case gives an account of how a ship management company was able to set itself apart from competitors and from its clients’ own in-house technical and crew-management capabilities by embracing a culture of continuous improvement and by implementing Total Quality Management systems. The shipping industry was not alone in having regulation imposed upon it‚ but its distinctly international
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Exam 3 Outline SCM 303 Chapter 12 Demand Planning: Forecasting and demand management Demand Planning- the combined process of forecasting and managing customer demands to create a planned pattern of demand that meets the firm’s operational and financial goals. Fluctuating customer demand cause operational inefficiencies‚ such as: Need for extra capacity resources‚ backlog‚ customer dissatisfaction‚ system buffering (safety stock‚ safety lead time‚ capacity cushions‚ etc.) 3 basics tactics
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demonstrate that they are measuring and documenting their quality practices‚ according to specified criteria‚ called ISO standards‚ if they wish to compete for international contracts. The philosophical leaders of the quality movement‚ notably Philip Crosby‚ W. Edwards Deming.and Joseph M. Juran – the so-called Quality Gurus – had slightly different definitions of what quality is and how to achieve it but they all had the same general message. To achieve out-standing quality requires quality leadership
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explore the application of the TQM methodology. Alliant did not jump onto to the TQM bandwagon as an ‘also ran’. TQM was close to their CEO Jim petersdorf’s heart. Mr. P‚ as he was popularly referred to read the works of Edwards Deming ‚ Joseph Juran and Philip Crosby to educate himself about ‘quality’. He visited firms like Corning and IBM where TQM principles were being practiced. He then appointed Steve Williams‚ an experienced administrator as the Vice President of quality. Steve set up a
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fact that not enough grease was applied to the switches was an accident caused by man-made errors and therefore could have been prevented. Toyota could easily reduce disasters like these through quality management or the zero defect program. Philip Crosby‚ a major contributor to the quality movement is responsible for this program‚ which emphasizes on “doing things right the first time”. But what is quality? And how do we manage it? Quality is survival and it is managed through continuous improvement
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strategies first it is important to understand what total quality management is. There exist multiple definitions for total quality management. Many scholars of this field including Deming‚ Crosby‚ Juran and Ishikawa defined quality management in different ways but the essence behind this concept remains the same. Deming who is known as the father of quality management define TQM as the systematic activities taken by the entire organization for continuous improvement in the quality process towards
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Total Quality Management “EVALUATE THE PROPOSITION THAT THE USE OF TOOLS AND TECHNIQUES IS ESSENTIAL IN APPLYING TOTAL QUALITY MANAGEMENT.” Assignment One Amy Brown B00557532 Hand in: 06.11.2013 @ 2pm Word Count : 2‚711 Contents Page Introduction ................................................................................................ 1 What is Quality? ......................................................................................... 1 Evolution
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MGMT 610- OPERATIONS MANAGEMENT 1. What are the differences between job-enlargement‚ job-enrichment‚ and job-rotation? Discuss the benefits of using each of these. Job design is an approach that specifies the tasks that constitute a job for an individual or a group. There are seven components of job design‚ and JOB expansion is one of them. It includes: • Job enlargement: We add tasks requiring similar skill to an existent job. You are using the same skills‚ but the tasks are different
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RESUMEN DEL CASO Es por todos conocido el problema de la recesión de los últimos tiempos‚ pero es interesante ver cómo países como Hungría‚ cuya economía ha mejorado a pesar de estas condiciones‚ se ha debido en mayor parte al mejoramiento de la calidad. Varias firmas Húngaras han recibido inclusive‚ reconocimientos de calidad importantes como es el caso de Burton-Apta‚ compañía manufacturera de cerámica y hornos de cerámica‚ que recibe el Premio de Calidad Europeo en el año 2000‚ Westel‚ compañía
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New York: Routledge. Biggar‚ J Chung‚ H. W. (1999). Understanding quality assurance in construction: a practical guide to ISO 9000. London‚ UK: E & F Spon. Crosby‚ P.B. (1979). Quality is Free: The Art of Making Quality Certain. New York: New American Library. Crosby‚ P.B. (1984). Quality without tears. New York: McGraw Hill. Deming‚ W.E. (1982). Quality Production and Competitive Position. Massachusetts Institute of Technology‚ Center for Advance Engineering Study‚ USA. Feigenbaum‚ A.V Giles
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