References: Crosby‚ PB (1984) Quality without tears: the art of hassle-free management‚ Mc Graw - Hill Deming W Edwards (1986) Out of the Crisis Deming W Edwards (2000) The New Economics for Industry‚ Government‚ Education (2nc ed.) Garvin‚ David A (1988) Managing Quality: The strategic and competitive edge Juran‚ Joseph (1988) Juran
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What customers want from online businesses? a. Variety of Products. Online consumers tend to acquire almost everything online. So‚ businesses should provide a variety of products to choose from by the customers. Customer’s needs and wants changes quickly overtime.They (customers) will never choose a single product over their lifetime‚ so offer a wide selection of products. b. Walk the talk. If business says 3-day delivery‚ it should be three days and not otherwise. Be true to customers.
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DEFINITION OF QUALITY How is quality defined? It is interesting to observe how its definition varies according to the particular emphasis of quality activities. Juran (1964) defines quality as fitness for use. Crosby (1979) describes quality in terms of conformance to requirements. Deming (1986) says that quality is concerned with the present and future needs of the customer. For Feigenbaum (1983) quality is to do with the combined product characteristics of engineering and manufacture that determine
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1 EDWARDS DEMING‚ MARY P. FOLLETT AND FREDERICK W. TAYLOR: RECONCILIATION OF DIFFERENCES IN ORGANIZATIONAL AND STRATEGIC LEADERSHIP Lonnie D. Phelps‚ McNeese State University Satyanarayana Parayitam‚ McNeese State University Bradley J. Olson‚ University of Lethbridge ABSTRACT Much has been written and researched about Deming’s ‘total quality management’ (TQM)‚ Follett’s ‘law of situation’‚ and Taylor’s ‘scientific management’. Yet‚ these management scholars differ in their organizational and
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Times (1998)‚ ``From six-sigma to strategy ’ ’‚ 23 March‚ p. 3. The Standards Engineer (1996)‚ ``News and views ’ ’‚ Vol. 31 Nos. 1 and 2‚ April-September‚ pp. 20-6. The Times of India (1997)‚ ``Complacency‚ a major problem with Indian management: Crosby ’ ’‚ Monday‚ 10 November p. 12. World Executive Digest (1996)‚ ``Quality In Asia: the state of the quality art ’ ’‚ October pp. 25-36. Yojana‚ (1997)‚ ``Current state of the Indian economy ’ ’‚ December‚ pp. 24-7. Commentary A fascinating discussion
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Armand V. Feigenbaum – Life and Contributions Armand Feigenbaum was born in 1922. Feigenbaum was the first to define a systems engineering approach to quality. Feigenbaum’s concept of total quality control‚ known today as total quality management (TQM)‚ combines management methods and economic theory with organizational principles. Feigenbaum’s career initiated his significant contributions to total quality management. He began his career with General Electric (GE) in 1937 as an apprentice
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Al Jolson and Bing Crosby came together and recorded the song “Alexander`s Ragtime Band”. Together they made Ivring Berlin`s song a hit. Ragtime music was generally associated with African Americans‚ but many people enjoyed this type of music. At the beginning of the song‚ Jolson and Crosby talk back and forth and they both continue this pattern while singing. I initially had a hard time hearing the difference between the voices until I heard Jolson and Crosby say each other’s name. They are talking
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The Case Of A Complaining Customer Executive Summary Presto Cleaners is Mr Shelton ’s regularly used laundrette‚ he feels that although their prices are more than local competitors‚ the friendly staff‚ longer opening hours and convenience makes up for this. This opinion has now changed following recent events. Mr Shelton drops off hes laundry for a service clean‚ and when he arrives at the store to collect it he ’s was informed that a new computer system has been installed and this is to
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The TQM Magazine Total quality management adoption: revisiting the levels B.G. Dale D.M. Lascelles Article information: To cite this document: B.G. Dale D.M. Lascelles‚ (1997)‚"Total quality management adoption: revisiting the levels"‚ The TQM Magazine‚ Vol. 9 Iss 6 pp. 418 - 428 Permanent link to this document: http://dx.doi.org/10.1108/09544789710186957 Downloaded on: 02 October 2014‚ At: 00:02 (PT) References: this document contains references to 13 other documents. To copy this document: permissions@emeraldinsight
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A Review of The Columbian Exchange By: Justin Hogan The Columbian Exchange‚ by Alfred W. Crosby‚ is an in-depth look at the biological and cultural consequences of Columbus’s discovery of the New World. The Columbian Exchange focuses on the negative aspects of the European exploration and exploitation of the Americas and Europe. Alfred W. Crosby focused on the dependence of different foods‚ the changes in lifestyles‚ and the effects that the European flora and fauna had on the New World‚ changing
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